We bought battery operated salt and pepper dispensers in December 2025 but recently had problems with them and had to return them to the shop. I would like it to be recorded that the customer service... See more
Location
Switch location4-5 Quiet Street, BA1 2JS BATH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited ProCook in Bath. I wanted a small frying pan, some chefs knives and some steak knives : I was shown what they had, and given extremely useful advice on the good or less good points about var... See more
First of all they had what I had been looking everywhere for - a baby weaning plate and utensils - so a good wide range of products. Second a calm and helpful member of staff who took me straight to... See more
The assistant was very helpful as I couldn’t find what I wanted and given advice about the purchase. I bought a small pro cook knife and two glass dishes to fit into my air fryer. I always love lookin... See more
Company details
- #19 of 132 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
4-5 Quiet Street, BA1 2JS, BATH, United Kingdom
4.9
Excellent
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant and informative sales person
Brilliant and informative sales person. Gave comparisons between brands and levels of products available in store. Very helpfull.
22 May 2026
Reply from ProCook - Bath
We're so happy to hear you had such a positive experience with our sales team! We appreciate your kind words about their helpfulness.
Reply from ProCook - Bath
We're glad you had a positive experience. Thank you for your feedback!
Staff were very friendly and helpful
Staff were very friendly and helpful. Love the quality of precook products
17 May 2026
Reply from ProCook - Bath
We're so glad our staff was friendly and helpful. We love that you enjoy the quality of our products!
A great shopping experience
I went into Pro Book in Bath. Staff were very helpful when I asked the whereabouts of a product in their extensive store. Staff also very polite.
17 May 2026
Reply from ProCook - Bath
We're so glad you had a positive experience and found our staff helpful and polite. We appreciate your kind words!
Reply from ProCook - Bath
We are so glad you enjoyed your visit!
The shop assistants were friendly and…
The shop assistants were friendly and helpful. I bought a saucepan lid which fits perfectly, I will have to see how long it lasts (I once had a handle come off a lid, but it was a different brand) but at the moment I am giving it full marks.
14 May 2026
Reply from ProCook - Bath
We're glad to hear our shop assistants were friendly and helpful. We appreciate your positive feedback on the saucepan lid's fit!
Reply from ProCook - Bath
We're delighted you found our staff knowledgeable and our products excellent and affordable!
Lovely staff
Lovely staff. Very helpful and great shop full of wonderful stuff and it's not too expensive.
14 May 2026
Reply from ProCook - Bath
We appreciate your kind words! We're so happy you enjoyed our shop, products, and found our staff helpful.
Reply from ProCook - Bath
We appreciate you sharing that our staff were knowledgeable and helpful.
Reply from ProCook - Bath
We appreciate your kind words.
Reply from ProCook - Bath
We appreciate your positive feedback on our service and advice.
Reply from ProCook - Bath
We're glad you appreciated the salesperson's knowledge and personality. Thank you for sharing your positive experience with us!
Reply from ProCook - Bath
We appreciate your positive feedback! We are glad you are happy.
Reply from ProCook - Bath
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I always get what I want and staff are…
I always get what I want and staff are very helpful
8 May 2026
Reply from ProCook - Bath
We're glad our staff is helpful. We appreciate your feedback!
ProCook Shallow cassarole
I rang to see if you had the item in stock you rang back and you had I went to pick it up your shop assistant was very help full and pleasant I would recommend this store to people thank you
8 May 2026
Reply from ProCook - Bath
We're so glad we could assist you with your purchase! It's wonderful to hear that our team was helpful and pleasant. We appreciate your recommendation.
Reply from ProCook - Bath
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.