We bought battery operated salt and pepper dispensers in December 2025 but recently had problems with them and had to return them to the shop. I would like it to be recorded that the customer service... See more
Location
Switch location4-5 Quiet Street, BA1 2JS BATH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited ProCook in Bath. I wanted a small frying pan, some chefs knives and some steak knives : I was shown what they had, and given extremely useful advice on the good or less good points about var... See more
First of all they had what I had been looking everywhere for - a baby weaning plate and utensils - so a good wide range of products. Second a calm and helpful member of staff who took me straight to... See more
The assistant was very helpful as I couldn’t find what I wanted and given advice about the purchase. I bought a small pro cook knife and two glass dishes to fit into my air fryer. I always love lookin... See more
Company details
- #19 of 132 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
4-5 Quiet Street, BA1 2JS, BATH, United Kingdom
4.9
Excellent
982 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of products
Great choice of products, well displayed. Good, cheerful service too.
21 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
staff were excellent
staff were excellent, customer service and interaction could not have been better.
we got exactly what we needed and at a perfectly reasonable price.
great stuff 👍🏻😊
16 April 2026
Reply from ProCook - Bath
We appreciate you taking the time to share your experience! We're so happy to hear that you received excellent customer service and found what you needed at a reasonable price.
ProCook Bath
I always enjoy browsing in ProCook, Bath. They have lots of excellent products on display. Staff are knowledgeable, polite and helpful.
16 April 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoy browsing in our Bath store and that you find our staff helpful.
They had we we wanted!
18 April 2026
Really nice and useful kitchenware
Really nice and useful kitchenware, designed well, aesthetically pleasing and a really good price. Staff in the Bath store are also lovely.
18 April 2026
Friendly staff and a warm welcome
Friendly staff and a warm welcome. Lots of quality kitchenware to see. I will visit again.
13 April 2026
My local ProCook is in Bath
My local ProCook is in Bath, and I have always found the staff to be helpful and friendly. A great range of quality cookware to.
16 April 2026
The customer service assistants were…
The customer service assistants were knowledgeable and helpful.
16 April 2026
Very courteous and informative service
Very courteous and informative service. I was helped source the item I wanted and the details were discussed with me .
14 April 2026
Great choice and helpful staff
13 April 2026
Very helpful and informative.
Very helpful and informative.
I was looking for a cool box.
The assistant found one for me and explained about the ice blocks which I also purchased.
Explanations and details were also given about using the cool box.Excellent.Thank you.
.
11 April 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Bath
We appreciate you taking the time to leave us this wonderful feedback. We're so glad to hear that you had a positive experience.
Great Easter moulds
Great Easter moulds, cutters and mini baking tray and cooling rack. Good value bundle and everything works well. Bet satisfied with this purchase.
2 April 2026
Good products and service
Went to have a second look at a cleaver I had thought about getting. The staff were helpful and careful about everyone's safety during this, which I appreciated.
There was an offer of £10 off a £50 purchase which I wasn't that concerned with, but as I was £1 off, it worked out to me essentially getting 3 utensils for free which was nice.
4 April 2026
Great shop
the shop was laid out nicely, the staff were pleasant and chatty. The products were of good quality.
4 April 2026
Reply from ProCook - Bath
We appreciate you taking the time to share your experience! We're so glad to hear that you liked our shop's layout, our staff, and our products' quality.
Reply from ProCook - Bath
We appreciate you sharing that our shop layout was lovely and our staff were friendly!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.