Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... See more
Company replied
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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See what reviewers are saying
Staff are helpful and attentive. Excellent service every time. Products are always good value and suitable for their purpose.
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
785 reviews
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Staff knew exactly what I wanted and…
Staff knew exactly what I wanted and very obliging!!
4 June 2026
Great shop
Staff are always really friendly and helpful.
Whenever I pop in for just 1 item, I always come out with more.
3 June 2026
What great help
We and the sales woman discussed induction hobs and she was very knowledgeable. excellent comms skills a joy to chat to
29 May 2026
Good service
Good service, a product issue resolved and a new product purchased, all in store where I was able to view product.
2 June 2026
Great staff
29 May 2026
Great advice led me to the best product…
Great advice led me to the best product for my needs
29 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After a few minutesthank you!
After a few minutes, staff asked if I needed any help. This suited me to look around a bit.
Discussed a couple of things, bought what I needed.
The prices are good, quad lity is good and the shop is convenient.
Love this shop, thank you!
1 June 2026
Reply from ProCook - Bideford
We're so glad you had a positive shopping experience with us! It's wonderful to hear our staff was helpful and you found good quality items at convenient prices. Thank you for your kind feedback!
The staff at Bideford, Devon where helpful
The staff at Bideford where helpful, friendly and knowledgeable.
27 May 2026
Reply from ProCook - Bideford
We're delighted you found our Bideford staff helpful, friendly, and knowledgeable. We appreciate your feedback!
Reply from ProCook - Bideford
We're glad our team provided a helpful, pressure-free experience. Thank you for your kind words!
Reply from ProCook - Bideford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Procook in Bideford, Devon
Great experience visiting Procook in Bideford. Staff always friendly and helpful, nothing is too much trouble.
Highly recommend this store if you're looking for kitchen ware because they have some excellent quality items at fantastic prices too.
23 May 2026
Reply from ProCook - Bideford
We're so pleased to hear you had a great experience at our Bideford store! We appreciate your kind words about our friendly and helpful staff. It's wonderful to know you recommend us for quality kitchenware at fantastic prices.
Great products at reasonable prices.
Great products at reasonable prices.
However the lady who served me was very knowledgeable and full of handy hints, it will be because of her that I will go back.
27 May 2026
Reply from ProCook - Bideford
We're so happy you found great products and appreciated our team member's knowledge and helpful hints. We look forward to your return!
The most important thing to me is that…
The most important thing to me is that the staff are not only approachable friendly and knowledgeable which i certainly found in Affinity Bideford centre.
26 May 2026
Reply from ProCook - Bideford
We are so pleased to hear that our team was approachable, friendly, and knowledgeable. Thank you for sharing your positive experience with us!
Reply from ProCook - Bideford
We are so pleased you enjoyed our products and staff!
They are always brilliant
They are always brilliant. Every time we are on holiday at westward ho! We always get something there. They even got us a trolley one year because we had so much
17 May 2026
Reply from ProCook - Bideford
We're so happy you consistently enjoy your visits to us when you're on holiday! We appreciate your kind words.
I broke a Malmo dinner plate and was…
I broke a Malmo dinner plate and was delighted and relieved to be able to replace it at a discounted price. Very friendly staff - great service
20 May 2026
Reply from ProCook - Bideford
We're so glad we could help you replace your dinner plate at a great price. We appreciate your kind words about our staff and service!
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