Very friendly staff at the shop of Braintree. We were very pleased with the offer of 30% off. Bought some things as well. Very happy to see the stock almost sold so it facilitates the renovation soon... See more
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
Very happy assistant so helpful exchanged my faulty baking dishes and had new ones delivered to my home address I would shop at pro cook again
I need some good knives for a cookery course I was taking and Grace was exceptionally helpful, e planning everything to me and letting me try out the knives on my fingers before I make my choice. Sorr... See more
Only ever had one problem with ProCook product and no problem with exchanges. Otherwise always purchased my cooking utensils from this company.
Company replied
Company details
- #26 of 135 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
910 reviews
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Very happy assistant so helpful…
Very happy assistant so helpful exchanged my faulty baking dishes and had new ones delivered to my home address I would shop at pro cook again
7 April 2026
Fantastic offers in store at 30% off…
Fantastic offers in store at 30% off everything, will definitely shop there again….Staff very helpful also.
3 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good products
Only ever had one problem with ProCook product and no problem with exchanges. Otherwise always purchased my cooking utensils from this company.
29 March 2026
Reply from ProCook - Braintree
We appreciate your continued support and are so glad our exchange process worked well for you. Thank you for sharing your positive experience with our utensils.
Reply from ProCook - Braintree
We appreciate you sharing that you had a lovely experience and that our staff was great and professional!
Very helpful and knowledgeable staff
5 April 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
Reply from ProCook - Braintree
We regret that our team's service did not meet your expectations. We will address this issue to improve.
Fantastic customer service.
Fantastic customer service.
The guy who helped us was extremely polite and very helpful.
6 April 2026
Reply from ProCook - Braintree
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was polite and helpful to you.
Great service…
I need some good knives for a cookery course I was taking and Grace was exceptionally helpful, e planning everything to me and letting me try out the knives on my fingers before I make my choice. Sorry, do I say fingers? I meant some carrots. Fingers was when I got home.
30 March 2026
Very friendly staff at the shop of…
Very friendly staff at the shop of Braintree. We were very pleased with the offer of 30% off.
Bought some things as well. Very happy to see the stock almost sold so it facilitates the renovation soon to start. It also means like us other people appreciate the quality and functionality of the items pro cook sells.
5 April 2026
Friendly staff
Friendly staff, all items on sale too and a great pan/saucepan set from your outlet store in Braintree Freeport. Truly non stick pans!
1 April 2026
Reply from ProCook - Braintree
We appreciate you sharing your positive experience! We're so glad to hear that you found our staff friendly and enjoyed the sale items and your new pan set.
Reply from ProCook - Braintree
We appreciate you sharing that our staff was helpful and that you enjoyed our shop's excellent surroundings and layout!
Store was laid out well
Store was laid out well, allowing easy access to what I required.
Staff were prompt dealing with my transaction.
4 April 2026
Reply from ProCook - Braintree
We're happy to hear that our store's layout made it easy to find what you needed. We appreciate your feedback regarding our staff's prompt service during your transaction!
Helpful knowledgeable staff
3 April 2026
Staff were very helpful and friendly
3 April 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Helpful assistance in the shop.
29 March 2026
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