We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcomi... See more
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
1k reviews
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Reply from ProCook - Braintree
We appreciate your positive feedback! We are so happy to hear that our staff was friendly and helpful and that we could assist you.
Reply from ProCook - Braintree
We appreciate your positive feedback! We're so happy you liked our customer service and product choices.
Helpful staff
13 January 2026
Reply from ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely clean store with a good.
Lovely clean store with a good collection of kitchen paraphernalia. So based on this I could have given a 5 star rating.
However as my Wife and I were browsing for at least 20 minutes and we were not acknowledged or approached by any member of staff I’ve only given a 4 star rating. It was quiet at the time of our visit.
13 January 2026
Reply from ProCook - Braintree
We're happy to hear that you appreciate our store's cleanliness and selection. We apologize that our team did not connect with you during your visit. We value your feedback and will use it to improve our customer service.
Reply from ProCook - Braintree
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Although service and product was good
Although service and product was good, but magnetic block for knives was not in stock and still waiting to pick it up.
8 January 2026
Reply from ProCook - Braintree
We appreciate your feedback. We're sorry the knife block wasn't available and that you're still waiting. We'll look into the stock issue.
Great products at reasonable priced
11 January 2026
Reply from ProCook - Braintree
We appreciate your positive feedback; we're so glad you value our great products at reasonable prices.
Sturdy well built caffetiere
Popped in to pick up a caffetiere. They had a nice selection that were fairly priced. Very happy with the purchase I made and the staff were also friendly
11 January 2026
Reply from ProCook - Braintree
We're happy to hear that you found a caffetiere at a good price and that you were pleased with your purchase. We appreciate your kind words about our team's friendliness.
friendly knowledgeable staff
8 January 2026
Reply from ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The store is well laid
The store is well laid out and the staff are very friendly and knowledgeable always happy to help.
8 January 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store layout and found our staff friendly and helpful.
Reply from ProCook - Braintree
We're happy to hear that they fit so well! We appreciate your interest in ordering more for your cabinet.
The member of staff who assisted us was…
The member of staff who assisted us was polite and courteous throughout our visit, even though the store was very busy she made sure we were able to take our time. We were after a specific product which was not on display, she checked the stock list, established there were two in stock and was able to ensure we left the store with all the items on our list. Nothing was too much trouble for her, from the moment we entered the store to payment she did her best to make sure we were able to choose, ask questions and decide on our purchases without any pressure, answering our questions without hesitation and demonstrating good knowledge of the products she was there to sell.
17 December 2025
Reply from ProCook - Braintree
We're happy to hear that a staff member provided you with such excellent support. We appreciate you taking the time to share your positive experience and we're glad you were able to find everything you needed.
Good shopping experience
Wide range of products at 'value for money' prices, good customer service with a sense of humour.
16 December 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our product range good value and enjoyed our customer service.
Wonderful range of quality products
Wonderful range of quality products at competitive prices.
Knowledgeable pleasant staff
16 December 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our quality products and knowledgeable staff.
Hi everything was good apart from my…
Hi everything was good apart from my pans have a scratch on them and live 50 miles away from freeport.I can't travel all that way for a scratch and is on the edge of a frying pan and you didn't see it till you opened them.
16 December 2025
Reply from ProCook - Braintree
We appreciate your feedback. We're sorry to hear about the scratch on your pan and the inconvenience this has caused, especially given the distance you live from our store. We'll review our quality control procedures.
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our goods.
Reply from ProCook - Braintree
We appreciate your positive feedback! We are so happy to hear you found our service good, helpful, and polite.
Very helpful and friendly staff
11 December 2025
Reply from ProCook - Braintree
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Excellent customer care
Excellent customer care
Assistant happy to help me and gave good advice
9 December 2025
Reply from ProCook - Braintree
We're happy to hear that you found exactly what you were looking for at a very good price. Thank you for your positive feedback!
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