Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... See more
Company replied
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... See more
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.9
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product range and so helpful to…
Great product range and so helpful to be able to see and feel products rather than the guesswork of buying on-line. Very helpful and pleasant staff.
12 August 2026
Reply from ProCook - Bromley
We're so happy to hear you appreciate our great product range and the ability to see and feel items in person! It's wonderful that you found our staff very helpful and pleasant.
Good customer service.
13 August 2026
Reply from ProCook - Bromley
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Satisfied Customers
Well laid out shop, clean, tidy and the staff were friendly, knowledgeable and helpful
15 August 2026
Reply from ProCook - Bromley
We're so happy you found our shop well laid out, clean, and tidy! We're also glad you found our staff friendly, knowledgeable, and helpful. Thank you for your kind words.
Nice design and high quality.
15 August 2026
Reply from ProCook - Bromley
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Great Service …
The staff were very friendly and helpful. The store was clean and display was goods very well done.
11 August 2026
Reply from ProCook - Bromley
We're so happy to hear our staff were friendly and helpful, and that you found our store clean with well-displayed goods! Thank you for your kind feedback.
Always fully stocked with all the…
Always fully stocked with all the products we like and the staff are very helpful and with good knowledge of what they sell
11 August 2026
Reply from ProCook - Bromley
We're so happy to hear that our store is always well-stocked with your favorite products! We're also delighted that our staff are helpful and knowledgeable about what we sell.
The person who served me was Jamie…
The person who served me was very helpful. The store always looks clean and tidy. The quality of the items are very good and reasonable priced.
14 August 2026
Reply from ProCook - Bromley
We're so pleased to hear that our staff were helpful and that you always find our store clean and tidy! It's wonderful that you appreciate the quality and reasonable prices of our items.
Good products and plenty of choices and…
Good products and plenty of choices and good prices
10 August 2026
Reply from ProCook - Bromley
We're so pleased to hear that you are happy with our products, the wide selection, and our good prices! Thank you for your positive feedback.
Reply from ProCook - Bromley
We're so pleased to hear that you found our assistant very helpful and that you appreciate the quality of our cookware. Thank you for your wonderful feedback!
Reply from ProCook - Bromley
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Reply from ProCook - Bromley
We're so pleased to hear you found what you were looking for and that a member of our team was helpful during your visit. We truly appreciate your kind words!
Reply from ProCook - Bromley
We're so glad you enjoyed our good quality products and found our prices reasonable! It's always a pleasure to hear that shopping with us is a positive experience. Thank you for your kind words.
It is great to have a physical shop in…
It is great to have a physical shop in Bromley with such a good range of cookware and knowledgeable staff.
1 August 2026
Reply from ProCook - Bromley
We're so glad you appreciate having our physical shop in Bromley! It's wonderful to hear you found our range of cookware good and our staff knowledgeable.
Excellent staff and knowledgeable.
We were helped make our choices by some very friendly and knowledgeable staff. We'll definitely be going back.
4 August 2026
Reply from ProCook - Bromley
We're so pleased our friendly and knowledgeable team helped you make your choices! We truly appreciate your kind feedback and look forward to your next visit.
Helpful and knowledgeable
Helpful, friendly staff.
They knew where to find what I needed and were able to show me how to use it as I was unsure.
1 August 2026
Reply from ProCook - Bromley
We're so pleased our helpful and friendly staff were able to assist you in finding what you needed and show you how to use it!
Good quality products and very helpful…
Good quality products and very helpful and well informed staff.
10 June 2026
Reply from ProCook - Bromley
We're so glad you enjoyed our quality products and found our staff to be helpful and well-informed! Thank you for your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.