Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... See more
Company replied
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... See more
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.9
Excellent
328 reviews
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Very helpful assistant at the Bromley…
Very helpful assistant at the Bromley shop. So good that i wrote to Pro cook by email!
31 July 2026
Great shop and fantastic customer service
Great shop where I managed to find both items I was looking for. The staff is very welcoming and knowledgeable. I highly recommend this shop fir all your cooking needs.
26 July 2026
Customer assistant was very welcoming…
Customer assistant was very welcoming and helpful.
24 July 2026
Needed a griddle pan.
Needed a griddle pan.
The shop had exactly the right product.
Helpful and friendly staff too.
23 July 2026
Good range of products
Good range of products. Helpful friendly staff.
I found what I needed and will visit again.
22 July 2026
Extremely helpful and friendly staff
Extremely helpful and friendly staff. Went above and beyond to assist me.
22 July 2026
Excellent customer service and…
Excellent customer service and outstanding product quality. I have purchased several products from this shop, and I have been impressed with every one of them. The staff are always friendly, helpful, and knowledgeable, making every visit a pleasant experience. I always enjoy shopping at the Bromley store and highly recommend it to anyone looking for quality products and excellent service.
18 July 2026
The guy who looked after me was…
The guy who looked after me was brilliant. Knowledgeable about the products, helpful and enthusiastic. Thank you
22 July 2026
Great selection of kitchen products
I visited ProCook in Bromley to look at non toxic stainless steel saucepans/frying pans as I want to replace all my pans with non stick coating.
There was a good selection at a range of prices and the lady serving me was incredibly helpful and knowledgeable without being pushy.
I decided on buying 1 pan to try, with a view to buying more if it was suitable. Your staff member continued to offer great advice and guidance even for 1 pan. I was impressed that there was an awareness of what I was looking for too.
Great shop. Will definitely return.
17 July 2026
May use AI-assist with repliesRead more
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Staff were on there phones and we had…
Staff were on there phones and we had to ask for assistance
18 July 2026
Reply from ProCook - Bromley
Bromley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Visited the Bromley store
Visited the Bromley store. The person who helped me was very knowledgeable about the items that I needed. She knew the technical aspects for the knives that I was interested in which helped make a good decision. Having a knowledgeable person who is willing to help is not easy to find these days. Great service.
17 July 2026
Beautiful summer outdoor Tableware
Beautiful summer outdoor Tableware. I would have loved it more if it was in bold colours
15 July 2026
Staff were good and welcoming and the…
Staff were good and welcoming and the shop had what we had gone in for and wanted to buy. Plus their were a couple of new additions for our dinner service which we will bee returning to buy at a later date
11 July 2026
10 out of 10
the look and display in the shop is very professionally done. The staff are smart and very welcoming .The assistant who served me was very knowledgeable and friendly.I would recommend the store to any body.
14 July 2026
Great products and friendly
Great products and friendly, professional customer service in store.
14 July 2026
Bought kitchen scales
Bought kitchen scales. Very helpful friendly staff. Great range of products, beautifully displayed. Was able to get exactly what I needed. Thank you
13 July 2026
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