Mel at the Cannock store (MacArthur Glenn) was amazing - she knows her products and was able to fully explain specifications across the various ranges of pots and pans we were exploring. We hadn’t act... See more
Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping at the McArthur Glen outlet in Cannock, helped by Mel who gave us lots of information about the products we were looking at and offered us advice on use, manufacturing, composition and aft... See more
Company replied
ProCook team is amazing. We have been using their products for years, and their warranty actually means what it says. We were able to replace items under warranty without any hassle. Staff are friendl... See more
Extremely helpful and knowledgeable staff helped us completely kit out our kitchen. Will definitely be back in the future but with a 25 year guarantee on the pans, it might not be for a while!
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product excellent service…
Excellent product excellent service staff so polite and helpful
9 June 2026
A pleasure to visit
The shop was very well stocked with clear labelling. The staff were very knowledgeable and helpful
3 June 2026
Friendly staff.
The staff were friendly, knowledgeable and professional.
I’m very pleased with the quality of the saucepan set that I bought every item was packaged very well.
I would certainly buy ProCook again.
5 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Cannock
We're glad you like our paring knives! Thank you for the positive feedback.
Fast efficient service
Great offers in store, friendly staff promoting offers to customers to help save money
28 May 2026
Reply from ProCook - Cannock
We're so glad you found great offers and our staff helpful in saving you money! Thank you for your kind words.
Staff were very helpful & polite
Staff were very helpful & polite, making a fuss over our dog and when asked about a product gave all the info about it .
28 May 2026
Reply from ProCook - Cannock
We're delighted to hear our staff were helpful and polite, and that your dog enjoyed their visit! We appreciate your kind words.
Reply from ProCook - Cannock
We are glad you enjoyed our product and service. We appreciate your kind words.
In store purchase made
In store purchase made:
I’ve bought pro cook products before and have always been very happy with the quality of the items.
I went into a store last week to buy a few things and had dealings with two different staff members. They were both so very helpful, informative, friendly and professional. Excellent team at McArthurGlenn, Cannock Branch. Thank you.
28 May 2026
Reply from ProCook - Cannock
We are so happy to hear you had such a positive experience at our Cannock branch. It's wonderful to know our team provided helpful and professional service. Thank you for your kind words!
Reply from ProCook - Cannock
We're so pleased you enjoyed our kitchen items and their quality!
They customer service representatives…
They customer service representatives were extremely helpful at the store, and made recommendations regarding savings on items.
25 May 2026
Reply from ProCook - Cannock
We appreciate you taking the time to share your kind words! We're so happy our team was helpful and offered great recommendations.
The young lady
The young lady, who assisted me, was very knowledgeable and put me into the right direction for what I wanted.
She even got a bowl of water for my dog,( which she was really grateful for) due to the heat.
I purchased a wrought iron griddle plate.
Very reasonably priced, brilliant for the bbq.
Again many thanks
25 May 2026
Reply from ProCook - Cannock
We're so pleased to hear our team provided such helpful and thoughtful service, especially to your canine companion! It's wonderful that you found the perfect griddle plate. Thank you for your kind feedback.
Reply from ProCook - Cannock
We really appreciate your kind review.
Bought baking sheet and gravy pan…
Bought baking sheet and gravy pan excellent quality, need to go and get more
16 May 2026
Reply from ProCook - Cannock
We're so glad you love the quality of your baking sheet and gravy pan! We appreciate your kind words.
Sales Assistant so helpful at a busy time of day.
There were a lot of great kitchen products on sale, and the Sales Assistant was so helpful and knowledgeable at a busy time of the day.
17 May 2026
Reply from ProCook - Cannock
We're delighted you found great kitchen products and our Sales Assistant was so helpful during a busy time. Thank you for your kind words!
Super friendly
Super friendly, knowledgeable and helpful staff!
ProCook products are excellent quality at a very reasonable price.
Highly recommended the products and knowledge the staff have. Cutlery and cooking tins spot on.
I’ve shopped both in the Solihull branch and the McArthur Glen Outlet. In particular a shout to the staff in McArthur Glen. Thanks for the recipe cards my banana bread has stepped up a level!
Thanks guys keep up the good work. Many companies could learn a thing or two from you!
26 April 2026
Reply from ProCook - Cannock
We truly appreciate your wonderful feedback! We are so pleased to hear that our staff provided you with such a positive experience and that you are enjoying the quality of our products. It's fantastic to know your banana bread has improved with our recipe cards!
Friendly advice and service
Friendly advice and service, the staff are very professional.
My only complaint was the new kitchen knife I bought had nothing on the display to say it is not dishwasher safe.
Fortunately the assistant who served me told me.
I am more than happy with the product and will be visiting again.
3 May 2026
Reply from ProCook - Cannock
We are so glad to hear you had a positive experience with our staff! We appreciate you bringing the display information to our attention; we will certainly look into adding care instructions for our products. We look forward to your next visit!
The lady that assisted us was so…
The lady that assisted us was so helpful and kind and helped us get exactly the knives we needed without breaking the budget. Didn’t catch her name but thank you!!
9 May 2026
Reply from ProCook - Cannock
We're so happy our team helped you find the perfect knives within your budget! Thank you for sharing your positive experience.
Reply from ProCook - Cannock
We are glad our staff was extremely helpful during your visit.
Very friendly and helpful staff
Very friendly and helpful staff. Knowledgeable about products on sale.
8 May 2026
Reply from ProCook - Cannock
We're so glad our staff was friendly, helpful, and knowledgeable about our products. Thank you!
ProCook swivel blade 'y' shape peeler with Safety blade cover. The only company I've found with the cover.
ProCook has virtually every essential for the kitchen. Regarding one of my purchases. The 'y' shaped peeler, its a second as a back up, purely because its such an excellent product. Not only does its sharp swivel blade glide through peeling veg, but the main reason I get it from ProCook is because of the safety plastic blade cover for when putting in the draw. I always used to go by what fitted straight and neat into cutlery draw but that straight regular peeler was hard work compared to the 'y' shape swivel blade with blade cover.
3 May 2026
Reply from ProCook - Cannock
We're so glad to hear you appreciate the quality and thoughtful design of our Y-shaped peeler, especially the safety blade cover! Thank you for your wonderful feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.