We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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See what reviewers are saying
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
The staff were excellent especially Angela at the dockside branch, she helped me decide on the right knives and sold me the right frying pans which was perfect for what we needed and will go back for... See more
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.8
Excellent
426 reviews
Asks customers to review
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pleasant and helpful
7 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
great product fantastic customer…
great product fantastic customer service, from shop assistant will shop again when neede
14 January 2026
Reply from ProCook - Chatham
We appreciate you taking the time to share your thoughts! We are so happy to hear that you received fantastic customer service and enjoyed our great product.
Very helpfull staff went above and beyond at the dockside store in chatham
Very helpfull staff went above and beyond
17 January 2026
Really good knifes I got mine for…
Really good knifes I got mine for 124.99 Nd 6 steak knifes plus they came in a block
13 January 2026
Reply from ProCook - Chatham
We're happy to hear that you find our knives to be really good! Thank you for letting us know about your purchase and sharing your positive experience.
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful to you.
Reply from ProCook - Chatham
We appreciate your positive feedback. We are so happy to hear you found our in-store customer service very informative.
2 bus route x2 to get to shop
2 bus route to get to shop . Chose 2 items Staff plesant . Problem when got.we got home 1st salt grinder all ok.2nd grinder motar connection broken .Returned again on long bus ride and changed item no problem .Get home and found base light not attached .Not Travelling Back Again.
5 January 2026
Reply from ProCook - Chatham
We appreciate you bringing this to our attention. We're sorry the second grinder and base light were faulty, especially with the travel inconvenience. We'll review our quality control to prevent this from happening again. Thanks for your feedback.
Helpful and informative staff
Helpful and informative staff - very pleased with the range of products and the store looked well stocked and clean
7 January 2026
Reply from ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and informative and liked our store.
Friendly and helpful staff
15 December 2025
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff r really friendly and make…
The staff r really friendly and make you feel welcome
16 December 2025
Reply from ProCook - Chatham
We appreciate your positive feedback. We are so happy to hear that our friendly staff made you feel welcome. Thank you.
Great offers on knife sets
Great offers on knife sets, good selection and helpful, knowledgeable friendly staff.
20 November 2025
Reply from ProCook - Chatham
We're happy to hear that you found great knife set offers and a helpful, friendly staff. We appreciate your positive feedback and are glad you enjoyed your experience.
Excellent customer service
The lady who I assume was the manager so helpful and so where the rest of the staff. Clean tidy store, product I wanted was out of stock she knew exactly when they were coming in and asked if I wanted to buy it and she would let me know when it arrived in store. She called ashes said she would and when I returned she remembered what I had brought well done chatham dockside staff. Excellent customer service .
16 November 2025
Reply from ProCook - Chatham
We're glad you enjoyed your experience. It's great to hear that our team was so helpful and the store was clean and tidy. We appreciate your positive feedback regarding the team member remembering you and your purchase. Thank you!
Reply from ProCook - Chatham
We appreciate your positive feedback. We are so happy to hear that our staff was nice, knowledgeable, and helpful to you, as usual.
HELPFUL FRIENDLY STAFF.
12 November 2025
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and helpful staff
Friendly and helpful staff, were informed about a deal that was on and chose the better frying pan based on that, and the 25 year warranty is very good
2 November 2025
Reply from ProCook - Chatham
We're so happy to hear that our staff were friendly and helpful! We appreciate your positive feedback regarding the frying pan and its 25-year warranty.
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Sales lady was really helpful and…
Sales lady was really helpful and cheerful. Got everything I needed and was back in the car in about half an hr
2 November 2025
Reply from ProCook - Chatham
We're happy to hear that our sales team was helpful and cheerful! We appreciate you taking the time to share your positive experience with us.
The staff at procook dockside were so…
The staff at procook dockside were so helpful and professional there knowledge of products and stock was very useful . Thanks to them I managed to get the items I needed .thankyou
29 October 2025
Reply from ProCook - Chatham
We're delighted to hear that the staff at our Dockside location were so helpful and professional! We appreciate that their knowledge helped you find the items you needed. Thank you!
Helpful staff and quality products.
23 October 2025
Reply from ProCook - Chatham
We appreciate your positive feedback regarding our helpful staff and quality products; we are so happy you enjoyed them!
Sporting customers and giving them help…
Sporting customers and giving them help where necessary .
Helping them also
14 October 2025
Reply from ProCook - Chatham
We're happy to hear that you felt supported by our team. It's great to know our assistance was helpful to you. Thank you for your positive feedback!
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