The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... See more
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more
Good knowledgeable service but two items on display were not available and unable to be informed when they would be back in stock
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cheshire
We appreciate your positive feedback on our great products at a great value price; we are so happy you are pleased!
l bought a set of chefs knives and l…
l bought a set of chefs knives and l was advised the best blades how they we're made and what knife to use with what food. l found the advise very professional and l would definitely return to this store.
11 March 2026
Reply from ProCook - Cheshire
We're happy to hear that the advice about the chef knives, their construction, and usage was professional. We appreciate your feedback and look forward to your return.
Reply from ProCook - Cheshire
We appreciate you letting us know our staff was lovely and extremely helpful; it means a lot to our team.
Brilliant store in cheshire oaks…
Brilliant store in cheshire oaks friendly very helpful staff and amazing quality items.
14 March 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and friendly.
Good variety of articles available in…
Good variety of articles available in the outlet. Staff was cordial and helpful.
13 March 2026
Pro cook at Cheshire Oaks is brilliant…
Pro cook at Cheshire Oaks is brilliant the staff are so helpful and really know their stuff!! The gentleman that served me on Monday the 8th was a credit to the store he went over and above to explain and help when purchasing a knife sharpener and knife block
12 March 2026
I will definately visit again
Staff was helpful and let me try out the knives before I purchased them
29 January 2026
Helpful staff
The person serving had put something aside for me to collect about an hour previous to me visiting the shop, I was travelling a fair way and wanted to make sure they had the item.
On arrival the staff were very helpful and suggested also another item that I may have been interested in that was also on offer, which I did also purchase. I was buying the items for a gift.
7 March 2026
Very good lady works in Cheshire Oaks
Very good lady works in Cheshire Oaks! Helps a lot!
And now I am extremely happy with my knives!
5 March 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this great review! We're so happy to hear that the staff member was helpful and that you are happy with your knives.
Disappointing experience
I would like to have given a higher rating as the gentleman who served me was very friendly and efficient, however the lady who served my friend was extremely rude, grumpy and unhelpful. It spoilt my experience visiting the store for the first time.
7 March 2026
Reply from ProCook - Cheshire
Thank you for your review, we will pass this over to the store to investigate.
Such a lovely shop but most importantly…
Such a lovely shop but most importantly the lady who helped us choose the right product. She was very knowledgeable and listened to what we were looking for and took the time to explain the range and what would be best. Excellent service thank you.
3 March 2026
Reply from ProCook - Cheshire
We're happy to hear you found our shop lovely and that the staff member helped you choose the right product. It's great to know she listened to your needs and explained the range effectively. We appreciate your excellent feedback!
The member of staff was very helpful…
The member of staff was very helpful and friendly, she also knew the product and gave us some good advice
3 March 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our employee helpful, friendly, and knowledgeable.
Reply from ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Male staff was excellent
4 March 2026
Reply from ProCook - Cheshire
We appreciate you letting us know that our staff was excellent; thank you for your feedback; it means a lot to us!
Very helpful staff member
Very helpful staff member. Plenty of stock to choose from and very good prices. Clean and tidy.
4 March 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and that you were pleased with our stock and prices.
Reply from ProCook - Cheshire
We appreciate you letting us know our staff was very professional and polite; it means a lot to our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.