Great store very helpful staff and very friendly, the products are such good quality and very good price, we have been using this company for many years now and will continue to in the future
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Going into the shop was quick and easy ,staff were very helpful and polite,product is great and does the job well so very happy 😊
A Very helpful young woman assisted us and even allowed us to leave our purchase behind the counter while we completed our other shopping. 5 ⭐️ service and friendly with it….makes all the difference... See more
Company replied
The assistant in the shop was excellent, really helpful, polite, positive and knowledgeable without being pushy. The Skillet that I bought is great but my concern now is that it is rather heavy to use... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
19 North Street, PO19 1LB, Chichester, United Kingdom
- 01243 963546
4.9
Excellent
539 reviews
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Very helpful staff with just the right…
Very helpful staff with just the right amount of attentiveness. Bright and calm store selling very good value products.
18 August 2026
My husband and I are out on our…
My husband and I are out on our anniversary and we’ve always wanted to look in your shop and as we’ve received a lot of anniversary money through presents, we’ll have a look in your shop. We were looking for a knife sharpener and a couple of knives. We had the most amazing service and we ended up buying a pizza oven spending a lot more than we thought we would and we just had the most amazing surface. I’m not sure what the lady’s name was but it was on the 18th of August in the afternoon. She was so helpful. She explained everything about certain nice that we wanted the knife sharpener which is absolutely amazing. The knives are so sharp now my husband‘s even cut his finger cause they’re so sharp still showed us on her phone about a colleague who had cooked pizza. I showed us what it looked like and she just took such a lovely time out before us, thank you very much procook
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful pleasant and friendly staff
Helpful pleasant and friendly staff. Well stocked premises and spaciously displayed products.
17 August 2026
Reply from ProCook - Chichester
We're so happy you found our staff helpful, pleasant, and friendly! We're also glad you appreciated our well-stocked premises and spaciously displayed products. Thank you for your kind words.
Reply from ProCook - Chichester
We're so pleased to hear that you found our staff helpful and happy, and that you enjoyed our good range of products! Thank you for your wonderful feedback.
Pleasant helpful staff in Chichester
Pleasant helpful staff in Chichester. Got what I came in for
17 August 2026
Reply from ProCook - Chichester
We're so happy to hear that our team in Chichester was pleasant and helpful during your visit. We're glad you found what you were looking for!
The perfect product!
I was looking for something specific and your very helpful assistant was able to point me in the direction of the perfect product.
12 August 2026
Reply from ProCook - Chichester
We're so pleased our helpful assistant was able to guide you to the perfect product you were looking for! We appreciate your kind words.
Very friendly and helpful Young man in…
Very friendly and helpful Young man in the Chichester store
16 August 2026
Reply from ProCook - Chichester
We're so glad you found our team member in the Chichester store to be very friendly and helpful during your visit! Thank you for your kind words.
Reply from ProCook - Chichester
We are so glad to hear that our team was informative and helpful during your visit. We truly appreciate your kind words!
Great product and customer service
15 August 2026
Reply from ProCook - Chichester
We truly appreciate your kind words about our product and customer service. Thank you for sharing your positive experience with us!
Reply from ProCook - Chichester
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Very polite and helpful staff
14 August 2026
Reply from ProCook - Chichester
We are so pleased to hear that our team provided you with such a positive experience. Your kind words are greatly appreciated!
Very friendly and helpful staff
14 August 2026
Reply from ProCook - Chichester
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful.
Griddle pan enquiry
Extremely pleasant and helpful customer service, both over the phone and subsequent in-store purchase. Five stars!
13 August 2026
Reply from ProCook - Chichester
We're so happy to hear you experienced such pleasant and helpful customer service, both over the phone and during your in-store purchase! Thank you for your wonderful feedback.
Excellent service.
Excellent service.
Exactly the products we were looking for.
Reasonable price
12 August 2026
Reply from ProCook - Chichester
We're so happy to hear that you received excellent service and found exactly what you were looking for at a reasonable price. Thank you for your wonderful feedback!
Excellent service
The lady was very knowledgeable on the product we brought and very helpful
8 August 2026
No one at the till
No one at the till, staff were busy chatting at the other end of the shop. Had to go to them to ask to pay.
Knife set bought - not wrapped up as other Pro Cook stores do. I was previously told they had to be wrapped by law as offence weapon.
12 August 2026
Reply from ProCook - Chichester
Tamara
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
The staff and service in the shop in…
The staff and service in the shop in Chichester is always excellent. Good shop and very well planned. Products are also very good quality.
11 August 2026
Reply from ProCook - Chichester
We're so pleased to hear that you consistently receive excellent service from our staff in Chichester! It's wonderful to know you appreciate our well-planned shop and the quality of our products.
Great shop with lots of ‘options’ and…
Great shop with lots of ‘options’ and choices to be made. Staff are very knowledgeable, polite & courteous without any pressure selling. Fair prices and good customer support. Will definitely be a returning customer L!
10 August 2026
Reply from ProCook - Chichester
We're so pleased you found our shop offered many choices and that our staff were knowledgeable, polite, and courteous without any pressure. It's wonderful to hear you appreciated our fair prices and good customer support. We look forward to your return!
Nothing the shop assistant wouldn't do
Nothing the shop assistant wouldn't do. She was covering from gunwharf branch to Chichester.
6 August 2026
Reply from ProCook - Chichester
We're so glad to hear our team provided such excellent service! We appreciate you sharing your positive experience.
Attentive Customer service
The 2 female staff on the day escorted me to the products I was looking for.
Very polite, knowledgeable & helpful.
Products attractively displayed and all appeared to be in stock.
Good, sensible prices too.
24 July 2026
Reply from ProCook - Chichester
We're so pleased to hear you had such a positive experience! It's wonderful that our staff were polite, knowledgeable, and helpful, and that you found our products attractively displayed and well-priced.
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