The store in Cirencester is well laid out. I was fortunate as I was early in to the shop and the salesperson had time to explain the availability of the products that I wanted.
Company replied
Location
Switch location2-4 Dyer Street, GL7 2PH Cirencester, GB
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See what reviewers are saying
Very friendly and helpful service. Disappointed that I couldn’t use a voucher in store, but only online. However, the shop assistant as very helpful.
Company replied
Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantage... See more
Company replied
We have been shopping at Procook since we had an induction hob fitted. Their knowledgeable & helpful staff takes the stress out of shopping. Their good quality cookware lasts. Their kitchen utensils &... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-4 Dyer Street, GL7 2PH, Cirencester, United Kingdom
4.9
Excellent
621 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing customer service
Amazing customer service, lots of advice and very friendly staff
12 February 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We are so happy to hear you received amazing advice from our friendly staff.
Really good pancake pan
Really good pancake pan
Staff were helpful, friendly and cheery
5 February 2026
Large range of stock Very helpful and…
Large range of stock Very helpful and efficient staff
8 February 2026
Just what I needed and so easy to clean
Just what I needed and so easy to clean and PFAS free
29 January 2026
Reply from ProCook - Cirencester
We appreciate your positive feedback! We are so happy to hear that our product meets your needs, is easy to clean, and is PFAS free.
Shop is well set up with clear zones
Shop is well set up with clear zones. We were able to buy exactly what we wanted.
22 January 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop well set up and were able to buy what you wanted.
Reply from ProCook - Cirencester
We appreciate your review! We are so happy you found a good range of products and a polite, efficient shop assistant.
Great choice of products
Great choice of products, excellent quality and good customer service
24 January 2026
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We're so happy you liked our products, quality and service.
Great service, no hassle
As we had some issues with our cookware that was still within its guarantee, we visited the Cirencester store and they couldn’t have been more helpful. They found the prices for the purchased items as the receipts hadn’t transferred to their new system, refunded them and we decided to upgrade to the Pro elite Tri ply and paid the difference. Fantastic service, very happy 😊
12 January 2026
Friendly staff
15 January 2026
Reply from ProCook - Cirencester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cirencester
We appreciate you letting us know our staff was helpful and polite, even when busy! We are so happy to hear it.
Fantastic service and information given…
Fantastic service and information given when choosing set of knives
8 January 2026
Reply from ProCook - Cirencester
We're delighted you received fantastic service and information when choosing your knives. We appreciate your positive feedback very much!
Reply from ProCook - Cirencester
We appreciate your feedback and are glad you found inspiration in our shop!
Great service and friendly staff
11 January 2026
Reply from ProCook - Cirencester
We appreciate you letting us know about our great service and friendly staff; it means a lot to our team.
Reply from ProCook - Cirencester
We appreciate your positive feedback! We are so happy you liked our products, displays, and staff.
Reply from ProCook - Cirencester
We appreciate your positive feedback! We are so happy you found our service helpful and are pleased with the great quality.
The lady in pro cook is always very helpful
The lady in pro cook is always very helpful. We love proCook and recommend it to all our friendly and friends
17 December 2025
Reply from ProCook - Cirencester
We're happy you find our team member helpful and that you love our products! We appreciate you recommending us to your network. Thanks for your positive feedback!
My initial telephone enquiry was dealt…
My initial telephone enquiry was dealt with quickly and the staff were helpful when I visited the Cirencester shop.
15 December 2025
Reply from ProCook - Cirencester
We're happy to hear that your initial telephone enquiry was dealt with quickly. We're also glad the staff were helpful when you visited the shop. Thank you for your feedback.
Helpful staff
Helpful staff, courteous, and very customer service oriented. Thank you!
19 November 2025
Reply from ProCook - Cirencester
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful, courteous, and customer service oriented.
great product great service
14 December 2025
Reply from ProCook - Cirencester
We appreciate your positive feedback! We're so glad you enjoyed our great product and service.
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