Great support from staff in store allowing me to purchase a package deal at a discount rather than individual items. Very friendly staff, all willing to help
Location
Switch locationUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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See what reviewers are saying
Lots of choice. Good quality. Most products were perfect, scales, salt and pepper grinder, glass oven casserole dish, cutlery. Unfortunately small frying pan ( ideal size for a fried or poached eg... See more
Company replied
Staff member was very helpful in helping me choose what kitchen ware was best suited to my needs without any pressure to buy. I was informed that the set of pans i bought had a 25 yr guarantee which... See more
Excellent. Friendly, helpful staff. It’s a naughty shop. You go in, innocent, unwary and before you know it you’ve discovered things you have to buy. But seriously please can you consider left... See more
Company details
- #27 of 139 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, United Kingdom
4.9
Excellent
848 reviews
Asks customers to review
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Great support from staff in store…
Great support from staff in store allowing me to purchase a package deal at a discount rather than individual items. Very friendly staff, all willing to help
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely service at the retail shop
Lovely service at the retail shop. Fast delivery, excellent customer service.
Items lovely and great quality as always.
18 June 2026
Reply from ProCook - Dalton Park
We're so pleased you experienced lovely service at our retail shop, fast delivery, and excellent customer service! We appreciate your kind words about the quality of our items.
Reply from ProCook - Dalton Park
We're so glad to hear that you had a smooth experience at the till and found our team helpful. Your feedback is greatly appreciated.
I live ProCook and the staff at Dalton…
I live ProCook and the staff at Dalton Park are very helpful xxx
30 June 2026
Reply from ProCook - Dalton Park
We're so pleased to hear you love our store and found our staff at Dalton Park to be very helpful! Thank you for your kind words.
Friendly and helpful staff
28 June 2026
Fast efficient service given by Faye…
Fast efficient service given by Faye and Phil at Dalton Park store. A credit to the team. Thank you.
25 June 2026
Very helpful and friendly went out if…
Very helpful and friendly went out if there way to match some plates I previously purchased
24 June 2026
Nice shop and lovely staff
Nice shop and lovely staff. Very pleased with my melamine bowls. Good price for the money and just what I was looking for.
23 June 2026
Staff were super helpful
Staff were super helpful. Great recommendation. Happy with product.
19 June 2026
Reply from ProCook - Dalton Park
We're so glad you enjoyed our product and found our staff helpful! Thank you for your kind words.
Offered Alternative
You didn’t stock the exact item I wanted but offered an acceptable alternative. Customer service in general was exemplary.
12 June 2026
Reply from ProCook - Dalton Park
We are so pleased our team could offer an acceptable alternative. We appreciate your kind words about our exemplary customer service.
The gentleman serving knew exactly…
The gentleman serving knew exactly where the goods were and was really helpful carrying them back to the counter for me.
11 June 2026
Very helpful and professional staff
Very helpful and professional staff . Good choice of items .
10 June 2026
Reply from ProCook - Dalton Park
We're so glad you enjoyed our items and found our staff helpful!
Staff member was very helpful in…
Staff member was very helpful in helping me choose what kitchen ware was best suited to my needs without any pressure to buy.
I was informed that the set of pans i bought had a 25 yr guarantee which is amazing. Ive used the pans and they are exactly what I wanted.
8 June 2026
The staff were extremely helpful in guiding us to the best pan set to meet our needs.t our needs
The staff were extremely helpful in assessing our needs and guiding us to the best
3 June 2026
Friendly helpful staff
4 June 2026
The member of staff offered useful…
The member of staff offered useful advice and was very helpful.
4 June 2026
Fantastic range of stuff
Fantastic range of stuff, I find things that I dont even know I need. Staff are friendly and helpful.
5 June 2026
Excellent service and quality
Excellent service and quality, staff are very helpful and friendly, absolutely love shopping here. 10/10
1 June 2026
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