The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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See what reviewers are saying
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... See more
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... See more
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
446 reviews
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Excellent customer service
The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have her name but she was also very helpful on the phone before our visit to Notcuts on 20/10/26
20 October 2026
Great service - great goods.
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have returned 2 days later to buy more goods. Highly recomended.
18 October 2026
The sales assistant was very pleasant…
The sales assistant was very pleasant and helpful
16 October 2026
Great service from your sales assistant.
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady in charge of the ProCook…
The lady in charge of the ProCook section was friendly, helpful and not pushy. In short, a great representative for the company.
8 October 2026
Reply from ProCook - Ditchling
We are so delighted to hear that you had such a wonderful experience with our team member! It is fantastic to know she was friendly, attentive, and provided fantastic support without any pressure. Thank you for your kind feedback.
Helpful staff
11 October 2026
Reply from ProCook - Ditchling
Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that our team provided you with great assistance during your visit.
Staff member went out of her way to…
The staff member went out of her way to find the box for our fragile purchase and helped pack in correctly.
7 October 2026
Reply from ProCook - Ditchling
Thank you for your feedback. We are happy to hear that our team member provided careful assistance to safely package your delicate item.
Fantastic staff and great deals
6 October 2026
Reply from ProCook - Ditchling
We are so glad to hear that you enjoyed our excellent team and our great offers. Thank you very much for taking the time to share your wonderful feedback with us!
Reply from ProCook - Ditchling
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be so pleasant and helpful.
The availability and variety of high…
The availability and variety of high quality products not found anywhere else in the area in one place
1 October 2026
Lovely staff who helped me with my…
Lovely staff who helped me with my queries and product information.
Great product and good price.
26 September 2026
Lovely polite staff
Lovely polite staff, and the products are pure quality. Such an excellent range, I always look here when I need something new.
28 September 2026
The quality of these pro cook prlloducts are high standard …
The quality of these pro cook products are amazing & beautiful. The staff are very polite & helpful.
I have used your products knives &glass wear for myself & family. I will continue to do so.
27 September 2026
Reply from ProCook - Ditchling
We are so pleased to hear you are happy with the quality and appearance of our products. It's wonderful to know our staff were polite and helpful, and that you will continue to use our items for yourself and your family.
Reply from ProCook - Ditchling
We are delighted to hear that you experienced friendly and helpful service. We truly appreciate your positive feedback and kind words.
Attractive large bowl and similar…
Attractive large bowl and similar coloured mugs that I’ve been looking for. Very friendly, efficient salesperson.
22 September 2026
I always seem to find just what I…
I always seem to find just what I want/need. Staff are always helpful too!
20 September 2026
Very helpful lady excellent customer…
Very helpful lady excellent customer service thank you.
11 September 2026
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