The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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See what reviewers are saying
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... See more
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... See more
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
446 reviews
Asks customers to review
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Very helpful lady excellent customer…
Very helpful lady excellent customer service thank you.
11 September 2026
Having experienced our home being…
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and understanding explaining the differences between the different types of saucepans etc that we soon made our choice. We were surprised that everything was made in China but prepared to give it a try. Procook certainly have an amazing collection of goodies.
4 September 2026
Incredibly helpful and friendly staff.
Incredibly helpful and friendly staff.
Went above & beyond to assist.
Knowledgeable
31 August 2026
Great friendly staff
Liked the products but also found the staff really friendly, felt special when asking questions
29 August 2026
The staff was cheerful and welcoming…
The staff was cheerful and welcoming and the product to the point
29 August 2026
Been a get times and all staff helpful…
Been a get times and all staff helpful and polite.
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Ditchling
We truly appreciate your kind words about our brilliant staff and our great products. It's wonderful to hear you had such a positive experience!
A very smart shop stocked with high…
A very smart shop stocked with high quality goods.
14 August 2026
Reply from ProCook - Ditchling
We're so pleased you enjoyed our shop and found our goods to be of high quality! Thank you for your wonderful feedback.
Reply from ProCook - Ditchling
We're so pleased to hear that you found our team to be knowledgeable, helpful, and pleasant. We truly appreciate your positive feedback!
Great product and great customer service
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen my knives buy giving a demonstration.I was really grateful and customer service with a smile goes along way.Thankyou to the lovely lady sorry I didn't get your name but she's a credit to the ProCook branch at Ditchling
11 August 2026
Reply from ProCook - Ditchling
We're so glad to hear you had such a positive experience at our Ditchling branch! It's wonderful that our team provided excellent advice and a helpful demonstration. We appreciate your kind words about our customer service.
Reply from ProCook - Ditchling
We are so glad to hear that our team was polite, helpful, and efficient during your visit. We truly appreciate your kind words!
Pleasant and obliging staff
26 July 2026
Friendly helpful service
16 July 2026
Excellent service very friendly staff.
Excellent service very friendly staff.
Brought knives excellent product.
17 July 2026
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