Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
414 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Ditchling
We appreciate your kind words! We're so glad to hear you consistently receive good attention and service from our team.
Very helpful friendly staff
17 May 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We're happy our staff was helpful and friendly.
Pleasant to shop
All employees very friendly and helpful. Much nicer to shop in the UK than back in our country where things are done in a rush !! 👍 to all !
16 May 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We're happy to hear that you found our employees friendly and helpful. We aim to provide a pleasant shopping experience for everyone.
My go-to for everything
Friendly staff, quick to respond and help. ProCook is my go-to for everything Kitchen. Top quality products at a reasonable price.
17 May 2025
Reply from ProCook - Ditchling
We're happy to hear that our staff was helpful and quick to respond. We're pleased to be your go-to for kitchenware. We aim to provide top-quality products at reasonable prices. Thank you for your review!
Lovely shop!
Great shop has plenty of choice and the staff are friendly and helpful,will be back!
11 May 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We are thrilled to hear that you enjoyed our selection and found our staff helpful. We strive to provide a positive and enjoyable shopping experience for all our customers, and we appreciate you taking the time to share your feedback. We look forward to welcoming you back soon!
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Sarah was so helpful checking the…
Sarah was so helpful checking the stockroom for extra stock for us.
4 May 2025
Reply from ProCook - Ditchling
We're so glad to hear that Sarah was able to assist you. We appreciate your kind words and are happy to know that our team is providing excellent customer service.
very nice staff and very helpful
24 April 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're so happy to hear that you found our staff nice and helpful. We strive to provide excellent customer service and appreciate your feedback.
Fantastic service
I bought a full set of crockery and cutlery. We had loads of great advice and assistance from Donna. I .am extremely happy with my purchases.
19 April 2025
Unprompted review
Reply from ProCook - Ditchling
We're thrilled to hear about your positive experience! It's wonderful that Donna was able to provide you with such helpful advice and assistance. We're so glad you're happy with your purchases and hope you enjoy them for many years to come.
Always good to shop at Pro Cook
12 April 2025
Reply from ProCook - Ditchling
Thank you for your kind words. We appreciate your positive feedback and are glad you enjoy shopping with us.
Visiting ProCook.…
Friendly approach from staff and the recognition as regular customers.
14 April 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We're thrilled to hear that you appreciate our staff's friendly approach and that you feel recognized as a valued customer. We strive to create a welcoming and personalized experience for all our patrons.
Went in for a salt and pepper shaker…
Went in for a salt and pepper shaker and what I wanted was an offer so very delighted
9 April 2025
Reply from ProCook - Ditchling
We're thrilled to hear you were delighted with your purchase! It's wonderful to know that you found what you were looking for and had a positive experience.
Very lovely & helpful ladies … good…
Very lovely & helpful ladies … good selection and a great deal on so I’m a very happy customer
13 April 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We are so happy to hear that you enjoyed our selection and found a great deal. We strive to provide our customers with a positive and enjoyable shopping experience, and we appreciate you taking the time to share your feedback. We are delighted that you are a happy customer.
Very helpful staff
12 April 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Ditchling
Thank you for your kind review! We're delighted to hear that you found our staff helpful and enjoyed your time with us. We strive to provide excellent customer service and appreciate your feedback.
Extremely helpful and friendly staff
7 March 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're so happy to hear that you found our staff helpful and friendly. We strive to provide excellent customer service and appreciate your feedback.
Reply from ProCook - Ditchling
We appreciate your kind words. We strive to provide our customers with the best possible service and are glad to hear that you found our team knowledgeable and helpful.
Damascus kantori knife
Damascus kantori knife. Decent knife, good service in ditchling garden centre. Only thing is tab expensive.
30 March 2025
Reply from ProCook - Ditchling
We appreciate your feedback and are glad you enjoyed the Damascus kantori knife and the service at our Ditchling Garden Centre. We understand that price is a consideration for many customers, and we strive to offer a range of options to suit different budgets. Thank you for sharing your thoughts.
The assistant was very helpful
The assistant was very helpful and we are. Very pleased with the cutlery we bought
1 April 2025
Reply from ProCook - Ditchling
We are thrilled to hear that you had a positive experience with our assistant and that you are pleased with your cutlery purchase. We strive to provide excellent customer service and high-quality products. Thank you for your kind words and for choosing our store.
A good range of kitchenware
A good range of kitchenware, clear store layout, friendly helpful staff.
1 April 2025
Reply from ProCook - Ditchling
Thank you for your kind review! We're delighted to hear that you enjoyed our kitchenware selection, store layout, and staff. We appreciate your feedback and strive to provide a welcoming and supportive environment for all our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.