ProCook - Doncaster Reviews 704

TrustScore 5 out of 5

4.9

Unit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB


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Rated 5 out of 5 stars

We had an issue with the electronic receipt from a previous purchase that we needed to return and exchange. We went into store and the gent who served us managed to find the original order, give us... See more

Rated 5 out of 5 stars

Tracy was absolutely brilliant in the lakeside store. She was helpful from the get go and greeted us with a smile. Nothing was too much trouble, we purchased the cream scallop dinnerware set, which I... See more

Company replied

Rated 5 out of 5 stars

Purchased a set of 4 drinking glasses from pro cook Doncaster outlet, the price was very good for these, they are a good weight and lovely crystal design, very good quality for the price. The staff we... See more

Company replied

Rated 4 out of 5 stars

There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... See more

Company replied


Company details

  1. #26 of 135 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

704 reviews

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Rated 5 out of 5 stars

Helpful polite staff

Helpful polite staff, very clean and bright environment. Love the product I bought

22 May 2026
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Reply from ProCook - Doncaster

We're so glad you enjoyed our helpful staff, clean environment, and your product! We appreciate your kind words.

Rated 5 out of 5 stars

Really good visit

We had an issue with the electronic receipt from a previous purchase that we needed to return and exchange.
We went into store and the gent who served us managed to find the original order, give us a refund for the returned item and then we purchased something else.
Thank you to all.

19 May 2026
Rated 5 out of 5 stars

That was a lovely experience

That was a lovely experience. The ladies were So so helpful.

21 May 2026
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Reply from ProCook - Doncaster

We're so happy you had a lovely experience and found our team helpful.

Rated 5 out of 5 stars

The staff member was very polite and…

The staff member was very polite and warm, apologised for our wait as she’d been dealing with another customer and let us know about warranty on our items.

15 May 2026
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Reply from ProCook - Doncaster

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was polite, warm, and helpful.

Rated 5 out of 5 stars

Doncaster lakeside store, Tracy, you are a credit to the company!

Tracy was absolutely brilliant in the lakeside store. She was helpful from the get go and greeted us with a smile. Nothing was too much trouble, we purchased the cream scallop dinnerware set, which I will have to contact her as a couple are chipped slightly on the bottom but I LOVE them! She explained that the pasta dishes were due back in stock on the 7/6/26 so we knew exactly when to look for them! We purchased a set of 4 coffee mugs which Tracy explained that customers had also purchased these to go with the plates we had purchased. We also purchased the purple reactive pot cookware dishes, the medium wasn’t on show, however Tracy went to find the medium one for us so we could take it away the same day! Very pleased, will be back!

17 May 2026
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Reply from ProCook - Doncaster

We are so pleased to hear about your wonderful experience at our lakeside store. It is fantastic that our team provided such helpful and attentive service, ensuring you found everything you needed. We appreciate you sharing your positive feedback and look forward to your next visit.

Rated 5 out of 5 stars

Pro cook spatulas

Staff very friendly and helpful. I've purchased from pro cook before and always found the quality is excellent.

17 May 2026
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Reply from ProCook - Doncaster

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our staff and product quality.

Rated 5 out of 5 stars

Amazing

Staff really helpful and kind, they got me what I was looking for, showed them an email price list and they said right this was,

Clean store as well, well stocked really happy 😃

The product and quality was just amazing with a 25 year guarantee

10 May 2026
ProCook - Doncaster logo

Reply from ProCook - Doncaster

We're delighted to hear our staff was helpful and kind in assisting you. It's wonderful that you found our store clean and well-stocked, and that you're happy with the product and its quality.

Rated 5 out of 5 stars

The staff member was so helpful and…

The staff member was so helpful and very kind. Very supportive and knowledgeable. She is an absolute asset to your company. Will definitely be using the Doncaster shop for further purchases.

9 May 2026
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Reply from ProCook - Doncaster

We're so happy to hear our staff member was helpful, kind, and knowledgeable. We appreciate your positive feedback and look forward to your future visits!

Rated 5 out of 5 stars

Lovely store and very helpful friendly…

Lovely store and very helpful friendly staff. Will definitely shop there again.

9 May 2026
ProCook - Doncaster logo

Reply from ProCook - Doncaster

We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our store and helpful staff.

Rated 5 out of 5 stars

Purchased a set of 4 drinking glasses…

Purchased a set of 4 drinking glasses from pro cook Doncaster outlet, the price was very good for these, they are a good weight and lovely crystal design, very good quality for the price. The staff were very friendly and helpful, would definitely shop here again.

3 May 2026
ProCook - Doncaster logo

Reply from ProCook - Doncaster

We're so pleased you found our drinking glasses to be of good quality and excellent value. It's wonderful to hear our staff were friendly and helpful, and we look forward to your next visit.

Rated 5 out of 5 stars

We rang to check stock and the shop…

We rang to check stock and the shop assistant told us only 1 in stock .. coffee machine .. she would put it away for us .
I called the following morning and the sales assistant was very helpful , showed me the features , he even said he was sorry he was unable to carry it to my car as he was on his own .. excellent service

1 May 2026
Rated 5 out of 5 stars

Helpful guidance on products when we…

Helpful guidance on products when we wanted it. Allowed to browse and make own decision.

27 April 2026
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Reply from ProCook - Doncaster

We appreciate you sharing your experience! We're so happy to hear that you received helpful guidance and were allowed to make your own decision.

Rated 5 out of 5 stars

Great helpful staff

21 April 2026
ProCook - Doncaster logo

Reply from ProCook - Doncaster

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

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