Both members of staff were friendly and helpful without being over pushy for a sale. They were also naturally friendly with none of the ‘in’ phrases that seem to be part of retail training recently. T... See more
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
We are long term loyal customers, mostly at the Dorchester store from choice because the staff are so helpful in this well laid out welcoming shop . We had a query regarding our knives losing their ed... See more
Company replied
The staff in Procook Dorchester are amazing, always so kind and super helpful, listening to what I need and not what they have in stock. My recent purchase is perfect, an exclusive Picnic bag and blan... See more
Company replied
Company details
- #28 of 139 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
708 reviews
Asks customers to review
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Quality products at an affordable price. Knowledgeable and friendly staff.
Staff always have time to discuss the merits of products
13 July 2026
Friendly helpful staff
Both members of staff were friendly and helpful without being over pushy for a sale. They were also naturally friendly with none of the ‘in’ phrases that seem to be part of retail training recently. They moved easily between dealing with me and another customer.
8 July 2026
Store was well stocked and clean and…
Store was well stocked and clean and tiday. Staff were helpful and friendly
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly welcoming staff.
Friendly welcoming staff.
Pointed out a promotion i hadn't noticed.
7 July 2026
Reply from ProCook - Dorchester
We're so glad our staff was friendly and welcoming, and that they were able to inform you about a promotion! Thank you for sharing your positive experience.
The kettle takes a few seconds to turn…
The kettle takes a few seconds to turn itself off after boiling. It also gets very hot on the outside.
29 June 2026
Reply from ProCook - Dorchester
customer
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Reply from ProCook - Dorchester
We are so pleased to hear you enjoyed our lovely shop and the great range of products we offer. Thank you for your wonderful feedback!
Reply from ProCook - Dorchester
We're so glad our sales assistant demonstrated excellent knowledge. We appreciate your kind words!
Shop was spacious
Shop was spacious, plenty room to walk around.
Staff were helpful and knowledgeable, able to find exactly what I was looking for.
30 June 2026
Reply from ProCook - Dorchester
We're so glad you enjoyed the spaciousness of our shop and that our staff were able to help you find exactly what you were looking for!
Jason was helpful and knowledgeable…
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the pros and cons with all items which were being chosen to suit our exact, personal needs. We got to use the knives to check out how they felt when in use, and this was done in a safe and measured manner.
Could not have been happier with our shopping experience and the items we finally bought. I’ve never enjoyed cooking dinner more than I do now!
20 June 2026
Reply from ProCook - Dorchester
We're glad our staff was helpful. We appreciate your feedback!
Weighty Grill and Attractive Outdoor Salad Bowl
Both items are ideal birthday presents; good quality and design.
16 June 2026
Reply from ProCook - Dorchester
We're happy to hear you found the items ideal and appreciate your kind words about our quality and design.
Friendly helpful staff who listened to…
Friendly helpful staff who listened to our requirements and did not try to 'upsell'..
Products purchased appear to be well made, good value and fit for purpose.
10 June 2026
Reply from ProCook - Dorchester
We're so pleased our staff were helpful and listened to your needs without pressure. It's wonderful that your products are well-made and a good value!
Great cheese grater
The sales lady was very helpful and polite.
The product itself (cheese grater) works really well - so much better than a previous one (different make) - it is also nice and sharp
9 June 2026
Because they have a small dishes in…
Because they have a small dishes in their shop which i was looking for.. very handy to cook two 😋.
13 June 2026
Staff were helpful and I was happy with…
Staff were helpful and I was happy with my purchase.
10 June 2026
Nice shop
Nice shop
Sales assistant very helpful
The item i purchased was available in this shop
4 June 2026
Reply from ProCook - Dorchester
We're so glad you found our shop nice and our sales assistant helpful. We appreciate your kind words!
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