Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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See what reviewers are saying
The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... See more
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Company details
- #25 of 137 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
735 reviews
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Cake tin big grin
It was fine thank you. :-) I have never before had such a good experience when purchasing a cake tin.
16 May 2026
Reply from ProCook - Dorchester
We are so happy to hear you had such a great experience with us. Thank you for your kind words!
Reply from ProCook - Dorchester
We appreciate you sharing that our staff was friendly, knowledgeable, and helpful.
Very good quality.Thank you so much
23 May 2026
Reply from ProCook - Dorchester
We are so happy you are pleased.
Reply from ProCook - Dorchester
We appreciate your kind words about our team and product.
The shop assistant was helpful and…
The shop assistant was helpful and welcoming. Found what I was looking for. Pointed out special offers to me. Shop looked well stocked and inviting.
13 May 2026
Reply from ProCook - Dorchester
We appreciate you taking the time to share your kind words! We're so happy to hear our assistant was helpful and that you found our shop well-stocked.
Simple successful purchase
Helpful pleasant staff,large airy shop, easy to find what I was looking for- and it was on offer too!
13 May 2026
Reply from ProCook - Dorchester
We're so pleased you found our staff helpful and our shop airy. We're glad you found what you needed on offer!
Reply from ProCook - Dorchester
We appreciate you letting us know that you had a fantastic experience with our great service and products!
Reply from ProCook - Dorchester
We're glad you found our team welcoming and our advice helpful. Thank you for your positive feedback; we appreciate it!
Permanent sticky labels.
We bought two USB rechargeable salt and pepper mills. They are fine, however they both had white sticky Pro cook labels on them and it is virtually impossible to remove them. The glue must be something industrial as it’s left some sticky residue which will not come off despite repeated soaking.
I urge you not to buy these products - a reasonable looking item ruined by thoughtless labelling.
8 May 2026
Reply from ProCook - Dorchester
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Charming, efficient and professional.
I had bought a faulty item. I was refunded quickly. I didn't have the receipt but they traced the purchase for me.
I then bought a saucepan with their help.
Charming, efficient, professional.
Delighted.
9 May 2026
Reply from ProCook - Dorchester
We're so glad to hear we could assist you efficiently with your faulty item and help you find a new saucepan. Thank you for your kind words!
Staff very helpful and informative
Staff very helpful and informative. Good quality products.
1 May 2026
Reply from ProCook - Dorchester
We're so glad you found our staff helpful and our products good quality!
Honestly of the staff with the…
Honestly of the staff with the knowledge of their products regarding compatibility with the hobs on the market. Pleased with their service to the customers.
2 May 2026
I was looking for advice and guidance…
I was looking for advice and guidance on some pans and found the Dorchester team knowledgeableaand helpful. It made my purchase easy and on reflection afterwards I'm very pleased with the products I ended up with. Thank you.
28 April 2026
Reply from ProCook - Dorchester
We appreciate you letting us know our staff gave good advice and the process was easy; it means a lot to our team.
We really love the shop in Dorchester
We really love the shop in Dorchester, nice products, quality, and the lady was really helpful & professional.
Will definitely buy again and more !
24 April 2026
Reply from ProCook - Dorchester
We're so happy you love our Dorchester shop and appreciate our quality products and helpful staff. We appreciate your intention to buy again!
A very helpful assistant and a lovely shop to browse in.
The help from the assistant in her recommendation.
22 April 2026
Reply from ProCook - Dorchester
We're glad you found the assistance helpful in getting a great recommendation. Thank you for your positive feedback; it means a lot to us.
Very freindly and helpful staff .
25 April 2026
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Pro cook always seem to have everything you need for your cooking experience and again good quality items
As always with pro cook you can go in there and usually find what you're looking for and it's a good quality item and reasonably priced
18 April 2026
Reply from ProCook - Dorchester
We're so happy to hear that you can usually find what you're looking for at a reasonable price and of good quality. We appreciate your positive feedback!
Very happy with the product
Very happy with the product
But disappointed, I could of got 10% off my first order if I looked online
20 April 2026
Reply from ProCook - Dorchester
We're happy you like the product. We are sorry you missed the discount. We appreciate your feedback and will consider it to improve our customer experience.
Friendly helpful staff
Friendly helpful staff. Always willing to give advice or help with products.
13 April 2026
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