ProCook - Edinburgh Reviews 

465
TrustScore 4.5 out of 5

4.7

Unit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB


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Rated 5 out of 5 stars

For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more

Company replied

Rated 5 out of 5 stars

Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... See more

Rated 5 out of 5 stars

Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more

Company replied

Rated 5 out of 5 stars

I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock availab... See more

Company replied


Company details

  1. #26 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

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4.7

All reviews

(465)

25,240 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong cooking pot

Was given the wrong cooking pan by assistant who didnt know the sizes.
I had to return and exchange it. Two car trips.

10 August 2026
ProCook - Edinburgh logo

Reply from ProCook - Edinburgh

We apologize for the inconvenience with the cooking pan and the extra trips. We are addressing this with our team.

Rated 5 out of 5 stars

Location and welcoming staff

The location is easy reachable and the staff are welcoming and supportive to the customers.

6 August 2026
ProCook - Edinburgh logo

Reply from ProCook - Edinburgh

We're so glad you found our location easy to reach and our staff welcoming and supportive! Thank you for your kind words.

Rated 5 out of 5 stars

very happy with help support and advice…

very happy with help support and advice given .
LH was very helpful

9 August 2026
ProCook - Edinburgh logo

Reply from ProCook - Edinburgh

We're so glad you were very happy with the help, support, and advice you received from our team. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Got exactly what I wanted and more

Got exactly what I wanted and more. Pizza cutter and board was a gift for my grandson. I also found a mini food processor and chopper. £49 great value. It’s perfect size for me. I don’t need a full size food processor. It works really well.
The young assistant was so helpful and pleasant.

26 July 2026
Rated 5 out of 5 stars

Great experience in store at Procook in…

Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found exactly what I wanted and with a current offer of 3 for £10 on a number of items I managed to add additional items and complete the kit for a very reasonable price.

The staff in store were very helpful. It was a very positive first experience of shopping with Procook.

6 July 2026
Rated 5 out of 5 stars

A Treasure Trove of Kitchen Equipment

For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipment i might want to buy in the future.
Since I love cooking,it's the kind of shop I could spend hours in.
I will definitely be back when I have to replace more items of a culinary nature.

11 July 2026
ProCook - Edinburgh logo

Reply from ProCook - Edinburgh

We're so pleased you enjoyed your visit and found our team enthusiastic and helpful. It's wonderful to hear you could spend hours in our shop, and we look forward to welcoming you back for future culinary needs!

Rated 5 out of 5 stars

I love this shop it has such a great…

I love this shop it has such a great selection at all price ranges and the staff are very friendly and helpful

16 June 2026
ProCook - Edinburgh logo

Reply from ProCook - Edinburgh

We're so happy you enjoyed our great selection and friendly, helpful staff! We appreciate your kind words.

Rated 2 out of 5 stars

There was two sales people at the desk…

There was two sales people at the desk that were more interested in discussing holidays than helping me. I was totally ignored. Had they approached me and asked if they could help additional sales would have been possible.

18 June 2026
ProCook - Edinburgh logo

Reply from ProCook - Edinburgh

Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store

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