We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home. We were looking for some knives. The knives on the special.price were out of s... See more
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.6
Excellent
486 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely bright clean shop with helpfull…
Lovely bright clean shop with helpfull staff great products
23 February 2026
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful and our products great.
Got what I wanted but had to wait for…
Got what I wanted but had to wait for assistance and don't know why as shop quiet.
18 February 2026
Reply from ProCook - Edinburgh
We appreciate your feedback and are glad you got what you needed. We're sorry for the wait; we'll look into why assistance was slow during a quiet period.
Excellent service thanks
17 February 2026
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Enjoyable shop
Friendly helpful member of staff, relaxed atmosphere to look around. I hate assistants that dive on you when you have hardly crossed the door.Friendly aknowledgement. Found exactly what I wanted. Will be back again
16 February 2026
Good for cutting but was little…
Good for cutting but was little disappointed with it being broken abit, it did a perfect job 😍😍
4 February 2026
Reply from ProCook - Edinburgh
We're glad it cut well! We apologize that it arrived with slight damage. Your feedback is valuable, and we'll review our packaging. Thanks!
Great service
Met Grace and Rebecca yesterday while shopping, both great individuals that provide excellent help! Provided great service with such kindness and helped me find what I was looking for.
4 February 2026
Unprompted review
Great advice and help from the two staff…
Purchased a set of pans but wasn’t sure which was best for me. The two ladies assisting were great giving me advice on the different types of pans.
Great service and so far great pans from the Forged range.
30 January 2026
Reply from ProCook - Edinburgh
We're happy to hear that the team could assist you in selecting the best pans for your needs. We appreciate your feedback and are glad you're enjoying the Forged range!
Always love the products from ProCook.
Always love the products from ProCook.
Staff at the Fort kinnard shop Edinburgh are always courteous and helpful
26 January 2026
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our products and that our Edinburgh staff are courteous and helpful.
Sales assistants never engaged we me at…
Sales assistants never engaged we me at all, no offer of help not a look in my direction when I clearly was interested in buying a pan. In the end I took the display pan to the counter after opening a few of your storage drawers myself to find the pan I wanted. The continued to finish the conversation as I stood there at the till and then I was served. Disappointing, sticking to online shopping for pro cook from now on. Pan is great tho, just what I expected after my last pan purchase here.
29 January 2026
Reply from ProCook - Edinburgh
We appreciate your feedback and are sorry our service didn't meet expectations. We'll address the lack of assistance with our team. We're glad you like the pan and hope your next experience is better.
Very helpful staff
28 January 2026
Helpful staff x
23 January 2026
Assistant was not welcoming
Assistant was not welcoming, she walked away from serving me while I was still packing my purchase away. She was tidying a shelf by the door and didn’t bid me goodbye. Very bad customer service in my opinion.
23 January 2026
Reply from ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
Exceptional range of products well displayed.
24 January 2026
Reply from ProCook - Edinburgh
We appreciate your positive feedback! We are so happy to hear that you found our staff friendly and knowledgeable and liked our range of products.
Very helpful staff
18 January 2026
Ready steady cook
When I went into the shop I was pleasantly approached and asked if I needed help . I said I was just looking and I would come and get her if I needed help which I did . She assisted and I got what I went for. Also the prices are very reasonable.
21 January 2026
Very helpful staff.
20 January 2026
Pro cook items are great
Pro cook items are great, I have some pans and other items from pro cook they great quality.
5 January 2026
Reply from ProCook - Edinburgh
We appreciate your positive feedback! We're so happy you found our staff helpful and liked our products and pricing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.