The staff are all friendly and knowledgable We realised we needed some small side plate knives but could not remember the name of the cutlery we had bought some time ago. An Assistant stated that... See more
Location
Switch locationUnit 21 The Valley at Evesham, Twyford, WR11 4TP Evesham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We looked round the shop at several items before purchasing a knife which was on dislay in a box, the assistant advised us which knife was the correct one for what I wanted it for. Secondly it was a m... See more
Company replied
Excellent quality ceramic saucepans and roasting trays, very helpful staff, advised me on the right products, didn't try and sell me what I didn't need. Would definitely buy from there again
Very helpful staff who were ready to assist, but knew when to give time to browse. Very personable, making for a great shopping experience. Bought a procook glass teapot and it's fab. Pours beautif... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 21 The Valley at Evesham, Twyford, WR11 4TP, Evesham, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are all friendly and…
The staff are all friendly and knowledgable
We realised we needed some small side plate knives but could not remember the name of the cutlery we had bought some time ago.
An Assistant stated that if we would permit her to look back in the sales system using our name and address she might be able to spot the cutlery we had bought.
This worked. It turned out that the one style of side plate knife on display matched our previous purchase so we bought 8 with 205 off with confidence together with other items one of which was a bargain sale item.
Many thanks
13 October 2026
Very informative and knowledgeable…
Very informative and knowledgeable about the products
17 October 2026
Friendly & extremely helpful staff
Friendly & extremely helpful staff. Fun shop and lots of future shopping ahead!
14 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I try to avoid shopping here as they…
I try to avoid shopping here as they refuse to give a receipt without an email address which is shameless behaviour. Unfortunately I needed scales urgently, although when everyone has a mobile phone, I'm cross that the batteries are being used up with a clock!
23 July 2026
Reply from ProCook - Evesham
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Very good serivice
14 October 2026
Great shop
Everything you need for cooking and baking in one small shop. I love pro cook. Quality products for good prices
17 October 2026
Excellent company replaced my saucepan…
Excellent company replaced my saucepan lid under guarantee with no problem at all.
17 October 2026
Absolutely brilliant
Absolutely brilliant. Found exactly what I wanted. Staff were very polite and helpful. They are a credit to you.
10 October 2026
Staff very helpful and knowledgeable
Staff very helpful and knowledgeable. Gave good advice regarding our purchase.
14 October 2026
Reply from ProCook - Evesham
We're so glad to hear that you received helpful advice from our team member. We truly appreciate you taking the time to share your positive feedback with us!
Brilliant store layout with so many…
Brilliant store layout with so many beautiful quality items
8 October 2026
Reply from ProCook - Evesham
We're so pleased you enjoyed our store layout and were impressed by the high quality of our beautiful items! Thank you for your wonderful feedback.
Reply from ProCook - Evesham
We are glad you enjoyed your experience and found our pricing so reasonable. Thank you for sharing your positive feedback with us.
Recent purchase.The staff member was very helpful and…
The staff member was very helpful and gave us good advice about the products we were purchasing. Thank you.
6 October 2026
Reply from ProCook - Evesham
We're so glad to hear that our team member was able to offer great advice and support with your purchases. Thank you for your kind feedback!
Reply from ProCook - Evesham
We're so pleased to hear that you enjoyed our wide selection of items and found our team to be welcoming. We truly appreciate your positive feedback!
The person who attended me "Dave" (I…
The person who attended me "Dave" (I think) was excellent. I don't know him but he deserves top marks... But that's not to say that the rest of that team isn't good. (I used to manage large teams). If any of that makes sense then we're all good.
9 October 2026
Reply from ProCook - Evesham
We are glad you enjoyed your experience with our team member and appreciate your high praise for the service provided. Coming from someone with extensive management experience, your thoughtful recognition of both the individual who assisted you and the broader team means a great deal to us. Thank you for sharing your positive feedback.
The sauce pan size is idea for me
The sauce pan size is idea for me, but for the size of it I find it quite heavy when draining off,I think maybe it should have a small loophole handle at the other end to hold when draining .
5 October 2026
Reply from ProCook - Evesham
We appreciate your honest feedback regarding the saucepan. It is wonderful to hear that the size works well for your needs, though we understand that the weight makes pouring and draining a bit uncomfortable. We value your suggestion about adding an extra handle for support and will certainly pass this idea along to our product design team for future improvements.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.