ProCook - Exeter Reviews 509

TrustScore 5 out of 5

4.9

Unit 28, 22 Princesshay, EX1 1GE Exeter, GB


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Rated 5 out of 5 stars

I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... See more

Rated 5 out of 5 stars

Friendly, helpful staff who were present but not intrusive. The product range of choice was good. The presentation of my knife was smart without being ostentatious.

Rated 5 out of 5 stars

Wandered in for a browse with friends. Great selection of quality goods. Made purchases I hadn’t intended! The sales assistant was helpful without being pushy and had good knowledge overall. A nice... See more

Rated 5 out of 5 stars

The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more

Company replied


Company details

  1. #27 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom

  • 01392 712609

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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Rated 5 out of 5 stars

Friendly

Friendly, helpful staff who were present but not intrusive. The product range of choice was good. The presentation of my knife was smart without being ostentatious.

18 June 2026
Rated 5 out of 5 stars

I was determined to pick up a decent…

I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two choices and the sharpening process for each choice.
I feel I walked out with exactly what I needed. She was excellent indeed and that's so rare these days! Wonderful to be assisted by someone capable of listening and then using their extensive knowledge to actually provide honest, authentic snd effective advice.

18 June 2026
Rated 5 out of 5 stars

Staff were great very helpful worked…

Staff were great very helpful worked with us for over an hour as we were buying gear to kit our motorhome fleet out.
And got a great discount

13 June 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We're so pleased our staff could assist you with kitting out your motorhome fleet and that you received a great discount!

Rated 5 out of 5 stars

Helpful staff

A very helpful and knowledgeable member of staff advised me on my purchase without being pushy

16 June 2026
Rated 5 out of 5 stars

Great experience shopping at Procook in…

Great experience shopping at Procook in Exeter, we have used their products for years and they are absolutely great, the service we had in the shop was second to none the assistant was extremely helpful and knowledgeable he even helped me carry our purchase back to the car. Definitely worth going in store and getting your hands on the pans before you buy them.

11 June 2026
Rated 5 out of 5 stars

Wandered in for a browse with friends

Wandered in for a browse with friends. Great selection of quality goods. Made purchases I hadn’t intended!
The sales assistant was helpful without being pushy and had good knowledge overall. A nice shopping experience.

8 June 2026
Rated 5 out of 5 stars

Fabulous shop with friendly staff

Fabulous shop with friendly staff, have purchased several baking tins from there and have been very happy with all of them.

30 May 2026
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Reply from ProCook - Exeter

We're so happy you love our shop and found our staff friendly! We appreciate your satisfaction with your baking tins.

Rated 5 out of 5 stars

Very polite staff welcomed us in let or…

Very polite staff welcomed us in let or dog come in was great. And the result was we made a purchase. And will definitely come back

30 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We're so glad you and your dog had a wonderful experience with us and made a purchase! We look forward to your next visit.

Rated 5 out of 5 stars

Need I say more

28 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Very good service in the shop

Very good service in the shop. What I bought was perfect for my needs after the assistant gave me advice.

23 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We're so glad our team's advice helped you find the perfect item. Thank you for your kind words!

Rated 5 out of 5 stars

Quick visit

Quick visit; very helpful staff member

20 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We appreciate your kind words about our helpful team.

Rated 5 out of 5 stars

Very helpful

Very helpful, polite service. Good quality products.

20 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We're glad you enjoyed our service and products!

Rated 5 out of 5 stars

Utility Knife

I was very pleased with the young sales assistant,she was very patient and so helpful,nothing was to much trouble. That's why I gave Five Stars .

19 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We're so happy to hear our sales assistant provided such patient and helpful service! We appreciate your wonderful five-star feedback.

Rated 5 out of 5 stars

The young lady who served me.

The young lady who served me.
She took me to exactly the item I needed, in fact every time I purchase something from ProCook and this lady serves me she knows where everything is.
She is very friendly, has time to talk to you and always makes you feel welcome.

23 May 2026
ProCook - Exeter logo

Reply from ProCook - Exeter

We're happy to hear our team member provided such excellent service, helping you find exactly what you needed. We appreciate your positive feedback.

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