ProCook - Glasgow Reviews 

721
TrustScore 5 out of 5

4.9

Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL Glasgow, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We spoke to a member of staff regarding a set of knives hhat we wanted, she was able to advise us and guide us and helped us to buy thf most appropriate set of knives. We are extemely pleased with ou... See more

Company replied

Rated 5 out of 5 stars

Great shop, dropped in for a small pan for frying eggs and couldn't help having a look around and left with a pizza cutter, spatula and a potato masher. If you build it they will come, and the gentle... See more

Rated 5 out of 5 stars

The shop layout was fantastic, all staff were well presented, knowledgeable and really helpful and the products are flawless, would recommend procook to everyone I know.

Rated 5 out of 5 stars

The team and ProCook Glasgow Fort were friendly and knowledgable. They helped point me towards the range that would suit my needs and to take advantage of the bank holiday promotions which were availa... See more

Company replied


Company details

  1. #24 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL, Glasgow, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

721 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(721)

25,919 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favourite for kitchen appliances

Staff member was lovely, allowed me to shop without being intrusive but came across very approachable. Excellent selection of items, shop well laid out too

31 March 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff member lovely and approachable and enjoyed our selection.

Rated 5 out of 5 stars

Excellent Service

The assistant was very helpful as I was not too sure about what I required when purchasing a new frying pan . Very polite and a good sense of humour as I was having a wee laugh with her .The frying pan is superb and the 10 year guarantee is very good .

30 March 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're happy to hear that the assistant was very helpful while you were choosing a new frying pan. It's great to know you found them polite and had a good laugh. We're glad you like the frying pan and its 10-year guarantee.

Rated 3 out of 5 stars

Annoying staff

It's one of those shops where the staff don't let you browse in peace. Visited today and the lady was following my family around the small store. She must have asked 3 times if we needed any help. We were only in there 5-10 mins. So annoying, just be visible and let people ask for help if needed.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Knives and oven gloves

Was approach by the sales agent who inquired what I was looking for. He explained the differences in the knives and handles. He showed me a set of knives but I only wanted 3, a chef (carving), a bread and paring knife. He was great, allowed me to make my own choice (without pushing for a bigger sale), put my knives on the counter then invited me to have a look around. I had been wanting silicon oven gloves and found them. Thea protect your arms in the oven and also are fantastic at stopping the heat from coming through.

26 March 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're glad you enjoyed your experience and found exactly what you needed. It's great to know the sales agent was helpful and respected your preferences. Thank you for your positive feedback on the oven gloves too!

Rated 5 out of 5 stars

Really knowledgable and helpful staff

Really knowledgable and helpful staff, were able to guide me to the best product that was right for my needs and explained why it more suited that the one I had originally wanted to get. Really appreciated that in-depth advice.

13 March 2026
Rated 5 out of 5 stars

Sales assistant …

Sales assistant was very knowledgeable and helpful . We were shown what we asked for and given some suggestions.

7 March 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you taking the time to leave us this great review! We're so happy to hear that our sales assistant was knowledgeable and helpful during your visit.

Rated 5 out of 5 stars

ProCook quality

ProCook products every kitchen must have

14 March 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're happy to hear that our products are essential to your kitchen. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

the quality is amazing the staff…

the quality is amazing the staff fantastic we changed our whole set for non stick snd it was no hassle except even though they were still all un touched in original packaging the told me we defo need the reciept which i had but if misplaced would i have been hassle free ??????

8 March 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're glad you enjoyed the quality and staff! We appreciate your feedback regarding the receipt requirement for exchanges we di require a proof of purchase, however if you also provide your email address at the point of sale then the paper receipt is not required.

Rated 5 out of 5 stars

Great knowledgeable service

Great knowledgeable service, knives are fantastic

28 February 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate your feedback. We are delighted to hear that our knives are fantastic and that you found our service knowledgeable.

Rated 5 out of 5 stars

Staff members were very helpful and…

Staff members were very helpful and attentive and friendly.Products are very good and stylish. Satisfaction guaranteed.

27 February 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff members were helpful, attentive, and friendly and that you liked our products.

Rated 5 out of 5 stars

Staff very friendly and knowledgeable

Staff very friendly and knowledgeable, quality items at great prices. Set of 4 baking trays solid feel, no warping no stick and easy to clean.

21 February 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff friendly and knowledgeable and are pleased with your baking trays.

Rated 2 out of 5 stars

No issues with service from staff

No issues with service from staff. Disappointed in purchase as bought milk frother but after 5 attempts, couldn't achieve results. Poor foam and lukewarm heat. Will return to shop.

20 February 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate your feedback and are sorry the milk frother didn't meet expectations. We'll review this to improve our products. Please return it at your convenience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look