Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... See more
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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See what reviewers are saying
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... See more
Company replied
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... See more
A great visit to the Gretna outlet store all items laid out in easy access to review a great selection of various products The young lady sales assistant could not have been more helpful in price c... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
958 reviews
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The staff were really helpful and went…
The staff were really helpful and went through everything and explained everything that we bought
15 April 2026
Very friendly and helpful staff
11 April 2026
Lovely selection of quality items and…
Lovely selection of quality items and great service 👍🏻
15 April 2026
Helpfull sraff
11 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very polite and helpful assistant in…
Very polite and helpful assistant in Gretna outlet .
12 April 2026
Reply from ProCook - Gretna
We appreciate you letting us know our assistant was polite and helpful; it means a lot to our team.
The staff were very helpful
The staff were very helpful and we found what we wanted very quickly. Good products at a good price.
11 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you were looking for.
Great Deals
Lovely selection of products, staff very helpful and made sure I didn’t miss out on promotions. Thank you.
6 April 2026
Reply from ProCook - Gretna
We're so glad you appreciated our product selection and found our staff helpful. We appreciate that they ensured you were aware of our promotions. Thank you!
Pro Cook pot
Good selection of pots and pans, very helpful staff.
Pot works very well on my induction rings.
5 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and liked our selection!
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Great sales service and knowledge
Great sales service and knowledge
Bought a frying pan and it is as described great quality cooks evenly just what we wanted
5 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our sales service knowledgeable and that the frying pan cooks evenly.
Fantastic mixing bowl with measurements…
Fantastic mixing bowl with measurements on the inside
8 April 2026
Reply from ProCook - Gretna
We're happy to hear that you are enjoying the mixing bowl! It's great to know the measurements are helpful for you. Thanks for your feedback.
Very good customer service.
Very good customer service.
Would definitely shop at pro cook again
4 April 2026
Always a nice experience browsing an…
Always a nice experience browsing an uncluttered shop where the goods are well displayed .
Friendly staff members too.
7 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our shop uncluttered with well-displayed goods and friendly staff.
Asked member of staff what I was…
Asked member of staff what I was looking for and she took me straight to the product.
5 April 2026
Visited the Gretna store on Sunday and…
Visited the Gretna store on Sunday and I was a bit daunted walking in as three members of staff standing at till area staring at us going round the store it was not a comfortable experience . Neither of us were approached or even greeted at any point and being called dearie at the cash desk while being served is a bit to much , I’m 51 not 81
5 April 2026
Reply from ProCook - Gretna
We appreciate you taking the time to share your experience. We're sorry to hear that you felt uncomfortable during your visit and were not greeted. We'll address your concerns with our team to ensure a more welcoming environment.
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