Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... See more
Company replied
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... See more
Company replied
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A wide selection of kitchen appliances
A wide selection of kitchen appliances. Staff friendly and helpful
22 May 2026
Reply from ProCook - Gretna
We're glad you found a wide selection and our staff helpful! Thank you for your feedback.
Lady that served us was really helpful…
Lady that served us was really helpful and informative and helped us to choose the right knives for us.
25 May 2026
Reply from ProCook - Gretna
We're so glad our team member was helpful and informative, assisting you in finding the perfect knives. Thank you!
Excellent service
Such a pleasant and helpful young lady served me as I chose new kitchen knives. Very happy with my visit and my knives.
24 May 2026
Reply from ProCook - Gretna
We're so happy you had a pleasant visit and are delighted with your new kitchen knives! We appreciate your kind words.
Fantastic customer service
Fantastic customer service. Product very good. I will be a returning customer. Looking at buying a new dinner service set and new knives. Staff very knowledgeable
17 May 2026
Reply from ProCook - Gretna
We're so pleased you had fantastic customer service and found our product very good. We look forward to welcoming you back for your new dinner service and knives!
Friendly helpful assistant who showed…
Friendly helpful assistant who showed us where to look for our item. Good selection. Quickly purchased
20 May 2026
Reply from ProCook - Gretna
We're so glad our assistant was friendly and helpful, guiding you to your item. We appreciate your kind words!
Quick and easy Efficient knowledgeable staff in a well…
Efficient knowledgeable staff in a well stocked store.
13 May 2026
Reply from ProCook - Gretna
We appreciate you sharing your positive experience.
Unfriendly welcome from instore staff
Unfriendly welcome from instore staff. Good selection of products
16 May 2026
Reply from ProCook - Gretna
We are sorry to read this and will pass your comments on to the store
Great item good quality has more power…
Great item good quality has more power than it needs completes the mix with no effort.
15 May 2026
Reply from ProCook - Gretna
We're so glad to hear you're enjoying the item's power and quality. Thank you for your wonderful feedback!
Reply from ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very welcoming and knowledgeable staff.
7 May 2026
Reply from ProCook - Gretna
We appreciate you letting us know our staff was welcoming and knowledgeable.
Reply from ProCook - Gretna
We appreciate your positive feedback regarding our offerings.
Excellent service
Excellent service. Good quality items at good prices especially utensil multi buys at 3 for £10 and 3 for £20
4 May 2026
Reply from ProCook - Gretna
We're so pleased you had an excellent experience with our service and found great value in our items!
Reply from ProCook - Gretna
We're glad you found our shop clean, products neatly displayed, and staff friendly.
Great staff, great products
Staff is always so helpful, knowledgeable and friendly. An amazing array of products and good value for money
4 May 2026
Reply from ProCook - Gretna
We're so happy to hear our staff is helpful and friendly! We appreciate you sharing your positive experience with our products and value.
I was looking for something specific
I was looking for a specific size of bowl. The assistant was most helpful. The store is welcoming and well presented.
1 May 2026
Always good serviice
Always good very pleasant customer service and expert knowledge of the products.?
2 May 2026
My wife needed a new casserole pan
My wife needed a new casserole pan. The ProCook shop in Gretna is not far away and we visited to see what was available. They had a good selection and the lady who served us was very helpful. A stainless steel pan was purchased and so far, so good.
1 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.