Every time I go into the shop the staff are exceptionally helpful and knowledgable about the products. I recently bought three new Pro Elite Tri-Ply Frying Pan Set and Professional knife and block all... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
Best products and very trustworthy. use their services if anything goes wrong with your product and they won’t disappoint you on their warranty and guarantee claims. I’m their forever customer and wil... See more
Company replied
A good selection of cookware at reasonable prices. Very helpful staff who checked if I needed assistance then left me to browse until I was ready to complete my purchase. Very happy with my purchase o... See more
Company replied
The sales person who served me was extremely friendly and welcoming. She offered her help and was quick to show me just the set of pans I was hoping to find. She explained the product’s benefits and m... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
843 reviews
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great service
Really helpful staff and accessories on site, so we could buy lids for our old saucepans.
19 October 2026
The new pro cook shop in Kingston have…
The new pro cook shop in Kingston have an abundance of very helpful staff. They also have great knowledge of all the vast product range on display.
17 October 2026
Staff incredibly helpful
Staff incredibly helpful. Sorted out my exchange and I was able to walk out with 2 new pans
16 October 2026
Helpful, knowledgable staff and excellent products
Every time I go into the shop the staff are exceptionally helpful and knowledgable about the products. I recently bought three new Pro Elite Tri-Ply Frying Pan Set and Professional knife and block all are very good products and I very happy with them.
10 October 2026
Great service- v helpful @Kingston shop
14 October 2026
The staff in the Kingston on Thames
The staff in the Kingston on Thames, are very helpful and brilliant service.
9 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
The sales person who served me was extremely friendly and welcoming. She offered her help and was quick to show me just the set of pans I was hoping to find. She explained the product’s benefits and made really useful suggestions about how they should be cared for . Thank you
9 October 2026
Reply from ProCook - Kingston
We're so pleased to hear you had such a wonderful experience with our team member! It's fantastic that she was so welcoming, helped you find the perfect set of pans, and provided useful advice on how to care for them. Thank you for your kind feedback!
Service was good with friendly and helpful staff
Service was good with friendly and helpful staff also the products are great and very good value
6 October 2026
Reply from ProCook - Kingston
We're so happy to hear that you had a great experience with our helpful team! We're also delighted that you are pleased with our high-quality items and excellent value. Thank you for your kind words.
A good selection of cookware at…
A good selection of cookware at reasonable prices. Very helpful staff who checked if I needed assistance then left me to browse until I was ready to complete my purchase. Very happy with my purchase of two stock pots.
9 October 2026
Reply from ProCook - Kingston
We're so pleased to hear that you enjoyed browsing our cookware selection and found our team helpful without feeling rushed. It's wonderful that you are very happy with your new stock pots!
The experience i had in the store was…
The experience i had in the store was good customer service, lay out of the store that it was easy for me to find what I needed. The product i purchased was a pro cook professional knife + there was a 20% off which I was very pleased.
9 October 2026
Reply from ProCook - Kingston
We are so pleased to hear that you had a great experience in our store and found the layout easy to navigate. It is wonderful to know you were happy with your new professional knife purchase and the savings you received!
The staff member was really helpful and…
The staff member was really helpful and knowledgeable.
6 October 2026
Reply from ProCook - Kingston
We're so pleased to hear that our team member provided great assistance and shared their expertise with you. We truly appreciate your positive feedback!
Best products and very trustworthy
Best products and very trustworthy. use their services if anything goes wrong with your product and they won’t disappoint you on their warranty and guarantee claims. I’m their forever customer and will recommend everyone if u got a chance try it to believe it. Genuine products and good customer services.
30 September 2026
Reply from ProCook - Kingston
We're so thrilled to hear about your trust in our brand and your positive experience with our guarantee claims! It's wonderful to know you appreciate the quality of our items and the support from our team. We truly value your loyalty and are grateful for your high recommendation!
Very professional and helpful staff
Very professional and helpful staff. Perfect customer service.
3 October 2026
Great Quality Products and Excellent…
Great Quality Products and Excellent Customer service
28 September 2026
Reply from ProCook - Kingston
We're so pleased to hear that you had such a wonderful experience with our customer service and enjoyed the great quality of our items! Thank you for sharing your positive feedback with us.
Friendly and knowledgeable staff
Friendly and knowledgeable staff. So very pleasant and helpful.
28 September 2026
The staff was very friendly
The staff was very friendly and well informed about the store's products.
24 September 2026
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