I didn’t immediately see what I wanted when I entered the Kingston shop. An assistant offered help & took me to a display cabinet filled with an amazing choice of kitchen knives. The offer was amazin... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
Customer service was exemplary. A member of staff assisted me so that I was able to weigh up the options of what set of frying pans to purchase. Very happy with my choices. A pleasurable shopping expe... See more
Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Company details
- #25 of 137 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
805 reviews
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Customer service was exemplary
Customer service was exemplary. A member of staff assisted me so that I was able to weigh up the options of what set of frying pans to purchase. Very happy with my choices. A pleasurable shopping experience.
31 August 2026
The quality of the goods is very good
The shop is well set out, and the staff are helpful but not too instructive.
The quality of the products is very good and the price zone is great.
30 August 2026
I didn’t immediately see what I wanted…
I didn’t immediately see what I wanted when I entered the Kingston shop. An assistant offered help & took me to a display cabinet filled with an amazing choice of kitchen knives. The offer was amazing too - 3 knives for £10, with a choice of colours. Each knife has a cover for the blade too to make them safe in
my kitchen drawer. I will definitely go to Pro Cook as my first choice for anything kitchen related in future
28 August 2026
Helpful & Friendly
Lots of variety. Got what I needed. Helpful, smiley and friendly staff
28 August 2026
Pro cook is a great shop
Pro cook is a great shop with great prices. However, my real shout is for the brilliant staff in Kingston.
I've shopped there a few times and the staff can't do enough to help you.
Thank you.
27 August 2026
The product is excellent and the staff…
The product is excellent and the staff were very friendly and helpful
25 August 2026
Staff are very polite & helpfull.
21 August 2026
Everyone helped and gave us good advice…
Everyone helped and gave us good advice on what to buy
20 August 2026
Alfie in Kingston was great!
Alfie in Kingston was great!
Very personable and efficient
19 August 2026
Fantastic staff a real pleasure to…
Fantastic staff a real pleasure to walk into a shop and be treated like a superstar..
15 August 2026
Great staff
19 August 2026
Very friendly and helpful staff and a…
Very friendly and helpful staff and a wide array of high quality stock
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpfull
16 August 2026
Reply from ProCook - Kingston
We truly appreciate you taking the time to share your positive feedback about our staff. It means a lot to us.
Pleasure to shop
The store is immaculate, well laid out and very clean.
Staff are knowledgeable and helpful.
11 August 2026
Reply from ProCook - Kingston
We're so happy to hear you found our store immaculate, well laid out, and very clean! We're also glad our staff were knowledgeable and helpful. Thank you for your kind words.
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