Every time I go into the shop the staff are exceptionally helpful and knowledgable about the products. I recently bought three new Pro Elite Tri-Ply Frying Pan Set and Professional knife and block all... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
Best products and very trustworthy. use their services if anything goes wrong with your product and they won’t disappoint you on their warranty and guarantee claims. I’m their forever customer and wil... See more
Company replied
A good selection of cookware at reasonable prices. Very helpful staff who checked if I needed assistance then left me to browse until I was ready to complete my purchase. Very happy with my purchase o... See more
Company replied
The sales person who served me was extremely friendly and welcoming. She offered her help and was quick to show me just the set of pans I was hoping to find. She explained the product’s benefits and m... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
844 reviews
Asks customers to review
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The staff was very friendly
The staff was very friendly and well informed about the store's products.
24 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy indeed with my visit
I was served straight away and they had both the items I wanted. The woman who served me was most pleasant and knowledgeable about the products I wanted.
26 September 2026
Reply from ProCook - Kingston
We're so pleased you were served straight away and that we had the items you wanted! It's wonderful to hear our team member was pleasant and knowledgeable about our products.
The staff were polite and very helpful..
25 September 2026
Reply from ProCook - Kingston
We truly appreciate your kind words about our team. It is wonderful to hear that you found our staff to be so attentive and courteous during your experience.
Reply from ProCook - Kingston
We're so pleased to hear that you received excellent service from our team during your visit to our store! We truly appreciate your positive feedback.
Cofe maker
Lots of choices, good quality products, reasonable prices, helpful staff.
19 September 2026
Wa asked for email just to be sent the…
Wa asked for email just to be sent the receipt. Have since received 6 different marketing emails
17 September 2026
Reply from ProCook - Kingston
We appreciate you bringing this to our attention. We are reviewing our email practices to prevent this.
Staff at Kingston branch were super…
Staff at Kingston branch were super helpful and helped me pick out the right knives as I was really unsure on what to get for child who needs for university cooking life.
The 3 for £10 mix and match deal was great as it allowed me to buy the things I actually needed for a great price!
19 September 2026
Excellent service from staff
18 September 2026
Visited the Kingston shop
Visited the Kingston shop. Staff incredibly helpful and friendly, would certainly recommend.
9 September 2026
Friendly and helpful staff.
9 September 2026
Your instore experience was incredibly…
Your instore experience was incredibly good, the staff were friendly and helpful
12 September 2026
Procook Kingston
I have shopped at Procook Kingston on many occasions. The products they sell are fantastic and the staff are always helpful and very pleasant.
11 September 2026
The assistant showed me a choice of…
The assistant showed me a choice of items I asked for and was very polite.
4 September 2026
Professional x50
Excellent service from a knowledgeable staff member who gave me options at different prices. Lovely quality knife set.
6 September 2026
Great products and staff
3 September 2026
Customer service was exemplary
Customer service was exemplary. A member of staff assisted me so that I was able to weigh up the options of what set of frying pans to purchase. Very happy with my choices. A pleasurable shopping experience.
31 August 2026
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