Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
791 reviews
Asks customers to review
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Very helpful staff
26 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was very pleasant shop to look at…
It was very pleasant shop to look at all the stock.
3 February 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed looking at our stock.
Great quality cookware
Great quality cookware, friendly and helpful staff. We are keen cooks and find ProCook stock excellent products.
2 February 2026
Great products,very helpful staff
2 February 2026
Nearly five stars.
We had decided to get the Sonoma Green dinner service, but we were concerned that it was out of stock on line, so we called around our nearest stores to see if any of them had it available.
The Epsom store is the closest to us, but were unfortunately out of stock.
The Guildford store went straight to a messaging service, so I left a message explaining what I wanted and leaving my number. Nobody bothered to call me back.
When I called the Bluewater store, nobody picked up the phone and Android was identifying it as a pub (The George and Dragon, I think).
The Kingston-Upon-Thames store is actually our next nearest, but our car is not ULEZ compliant so it costs £12.50 (plus parking, etc) just to visit. However, they answered the phone and were very helpful. They had what we wanted, so I asked to reserve it and we went and collected it the next day. The staff in store were also very pleasant and helpful.
So, but for the failure of the Guildford store to call us back, it would have been five stars.
31 January 2026
Reply from ProCook - Kingston
We appreciate you sharing your experience trying to find the Sonoma Green dinner service. We're glad the Kingston store was helpful and you were able to get what you needed. We're sorry you didn't receive a call back from Guildford; we will investigate this.
Good customer service and excellent…
Good customer service and excellent product quality
27 January 2026
Reply from ProCook - Kingston
We appreciate your positive feedback. We are so happy you found our customer service good and liked our excellent product quality.
Swift help
My digital receipt didn't arrive, but an email to Customer Services produced a copy very swiftly. Good, friendly service as usual in store too.
30 January 2026
Reply from ProCook - Kingston
We're happy to hear that customer services promptly resolved the digital receipt issue. We appreciate your positive feedback regarding the friendly service you received in our store.
Reply from ProCook - Kingston
We appreciate your positive feedback; we are so happy that you found some high-quality gift items that you liked in our store.
Great products and great staff
Great products and great staff. Just a little expensive.
17 January 2026
Reply from ProCook - Kingston
We're glad you enjoyed our products and staff! We appreciate your feedback regarding the pricing.
Reply from ProCook - Kingston
We appreciate your positive feedback. We are so happy to hear our staff was nice and quick, providing lovely customer service for you. Thank you.
Helpful employee
22 January 2026
Good Products
23 January 2026
Shona
Shona, is friendly as always, and continually provides excellent service.
There was also a young man that helped too, we asked if there was anymore loaf tins as the display one was scratched and he kindly brought out more. Thank you
18 January 2026
Reply from ProCook - Kingston
We're happy to hear that you find our service excellent and our staff friendly. We appreciate you mentioning the young man who assisted you with the loaf tins. Thank you for your positive feedback.
Reply from ProCook - Kingston
We appreciate your feedback and are happy you had a good experience. We'll use this to improve our services further.
Reply from ProCook - Kingston
We appreciate your positive feedback! We are so happy to hear you enjoyed our high-class cookware and very clean place.
Great experience.
Great products. Not overpriced and very well displayed. I enjoyed the experience.
10 January 2026
Reply from ProCook - Kingston
We're glad you enjoyed your experience with our well-displayed products and reasonable prices. Thank you for your positive feedback!
Great Range and Helpful Staff
I like the layout or Procook and the pricing model. There are very clear labelling of products and the display leads you through the pricing points for each product family. We chose 1 of the 2 Triply saucepan sets and the price was very competitive compared to similar quality branded products.
11 January 2026
Reply from ProCook - Kingston
We're happy to hear that you appreciate our store layout and pricing. It's great to know the product labeling and displays were helpful. We're glad you found our Triply saucepan set competitively priced. Thanks for your positive feedback.
The assistant was attentive & helpful
The assistant was attentive & helpful. He engaged with me over my purchase. The service was quick & packaged professionally.
10 January 2026
Reply from ProCook - Kingston
We're so glad to hear that you found the assistant attentive and helpful and that you were pleased with the quick and professional service. Thanks for the great review!
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