Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... See more
Company replied
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
831 reviews
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Staff were very helpful and polite and…
Staff were very helpful and polite and happy…. Lovely shopping experience
10 February 2026
Reply from ProCook - Lakeside
We appreciate you sharing your thoughts! We're so happy to hear you found our staff helpful and polite and that you had a lovely shopping experience.
Products are very well made.
Your products are presented beautifully and your staff are excellent.
12 February 2026
Reply from ProCook - Lakeside
We appreciate your positive feedback! We're so happy to hear that you liked our products' presentation and found our staff excellent.
Very friendly staff
Very friendly staff. Excellent customer service and good product knowledge
10 February 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff friendly and knowledgeable!
Mac the Knife!!
The staff at Pro cook lakeside were excellent!!! I felt listened to in terms of what I was looking to purchase I was shown the level of knife that I would need for my ability and my price range. At no point was it a push to buy the most expensive items or things that I would not need. My new favourite shop!! I will be returning.
1 February 2026
Always excellent customer service…
Always excellent customer service whenever I visit ProCook..mainly this branch! to the point where I am remembered and asked how my products are! How it should be 👍
5 February 2026
Reply from ProCook - Lakeside
We appreciate your feedback! We are so happy to hear that our customer service team was helpful to you.
A good experience
Well stocked,clean and bright store. Good quality products.
Welcoming, helpful, friendly and knowledgeable staff.
31 January 2026
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was knowledgeable and the service excellent! We are so happy to hear it.
I was kept waiting in line while the…
I was kept waiting in line while the two shop assistant helped one customer together
26 January 2026
Reply from ProCook - Lakeside
Thank you for your review, we have passed this over to the store to investigate further.
Fantastic shop
Fantastic shop. So many lovely things. Very reasonable prices. Friendly and helpful staff .
28 January 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop, products, prices, and staff.
Such a helpful member is staff
Such a helpful member is staff. Very knowledgable too. Friendly and polite.
26 January 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful, knowledgeable, friendly, and polite.
helpfull advice and freindly people
22 January 2026
great staff very knowledgeable
26 January 2026
Reply from ProCook - Lakeside
We appreciate your positive feedback regarding our knowledgeable staff; we are so happy you enjoyed them!
Great options available with fantastic…
Great options available with fantastic staff.
25 January 2026
Reply from ProCook - Lakeside
We appreciate you sharing that you enjoyed the great options available and our fantastic staff!
Love this shop!
Found exactly what I was looking for. Staff helpful and friendly. Good shopping experience. 😊
24 January 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and that our staff were helpful.
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