Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... See more
Company replied
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
831 reviews
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Excellent quality products
We chose this company for its high end quality products which are priced accordingly and there was plenty of choice. We were given great advice from the assistant who was extremely knowledgeable and demonstrated the product as well as allowing us to use the product.
18 January 2026
Reply from ProCook - Lakeside
We're happy to hear that you found high-end quality products with plenty of choice. We appreciate that the assistant was knowledgeable, demonstrated the product, and allowed you to use it.
Absolutely perfect transaction
I've just bought a beautiful set of knives from your Thurrock Lakeside branch, although I love the knives, without doubt the best thing about my purchase was the staff member who served me, she was so helpful, I wanted to feel the knives and try them out, she really couldn't have been more obliging, her product knowledge was also 1st class, I'm actually planning a 2nd visit purely based on todays experience.
Although in the modern world online shopping is convenient, todays store visit proved that in-store shopping is still king.
(I really feel the staff member needs recognition)
21 January 2026
Unprompted review
Lovely staff and great products
The staff were super helpful and friendly and the range of products was fantastic
19 January 2026
A good experience.
The staff at this store are friendly ,informative and nothing was too much trouble. They are an asset and a credit to the ProCook name.
16 January 2026
The assistant who served us was really good unsure of his name
The assistant who served us was really polite and friendly and knowledgable about the products we purchased including guarantees etc. A nice young lad an asset to your business
18 January 2026
Very straightforward order it arrives…
Very straightforward order it arrives quickly and always well packaged. And all very good quality
8 January 2026
Found the same item for half the price…
Found the same item for half the price in 2 other retailers same day. Item ok and staff polite
18 January 2026
Reply from ProCook - Lakeside
Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the pricing. Just to clarify, we don’t sell our products through third-party retailers. We really appreciate your feedback and hope you’ll consider visiting us again in the future.
First thing which I like is customer…
First thing which I like is customer service is very good they explain everything nicely which I appreciate. Stainless steel quality is very good.
16 January 2026
Great choices of stock and very helpful…
Great choices of stock and very helpful staff
11 January 2026
The staff were very helpful and…
The staff were very helpful and friendly. They were also knowledgeable regarding our specific purchase.
15 January 2026
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, easy, and gave you what you asked for.
Reply from ProCook - Lakeside
We appreciate your feedback and are sorry we did not have your desired item.
Very friendly and helpful staff.
Very friendly and helpful staff.
I ordered an item which came the next day the staff called me and left a message to say it was in store, very easy to do this.
14 January 2026
Reply from ProCook - Lakeside
We're so glad to hear that you found our staff friendly and helpful. We appreciate that we were able to fulfill your order quickly and communicate effectively. Thank you for your positive feedback!
Reply from ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful.
lakeside
I always go to the lakeside branch,
The staff are very helpful and friendly.
And the products are amazing!
11 January 2026
Reply from ProCook - Lakeside
We're happy to hear you enjoy visiting our Lakeside branch. We appreciate your positive feedback regarding our helpful and friendly staff and amazing products!
First time visiting this store
First time visiting this store, and the staff was really helpful and polite. The products are really good too! Brought some new kitchen knives and would defo return to buy again.
10 January 2026
Reply from ProCook - Lakeside
We're happy to hear that our staff was helpful and polite during your first visit! We're glad you find our products good and appreciate you purchasing our kitchen knives. We look forward to your return!
I couldn't work out why the shop…
I couldn't work out why the shop assistant insisted on my email address, to register the receipt, as she put it. I really did not want follow up emails from your company.
10 January 2026
Reply from ProCook - Lakeside
We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.
The customer service was excellent
The customer service was excellent, the assistant at lakeside explained the benefits of the cookware I was after and this helped me make an informed choice. Very pleased with my purchase!
9 January 2026
Reply from ProCook - Lakeside
We're happy to hear the assistant at Lakeside provided excellent customer service by explaining the cookware's benefits, which helped you make an informed choice. We appreciate your purchase and positive feedback!
Lady that served us at Lakeside was…
Lady that served us at Lakeside was very friendly and informative
10 January 2026
Reply from ProCook - Lakeside
We appreciate your feedback. We're so happy to hear that our service at Lakeside was friendly and informative for you.
Reply from ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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