Very helpful staff. Took me through all the pros and cons of the different knives I was interested in and made very helpful suggestions. It took me a while to make up my mind about which one felt best... See more
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A beautifully presented, well stocked and welcoming shop in Maidstone. We were looking for some pans after having our old set for decades (well done Prestige!) and it was an easy job finding what we n... See more
Company replied
THE STAFF MEMBER WAS ABLE TO ANSWER ALL OF OUR QUESTIONS REGARDING THE DIFFERENT TYPES OF PAN FINISHES AND HOW BEST TO COOK AND CARE FOR THEM OBVIOUSLY WELL TRAINED IN THEIR PRODUCTS WE CHOSE A HE... See more
Company replied
We had a good laugh with the men in the store…I had rusted my previous kitchen knives in the dish washer, I thought stainless steel was stainless! Anyway, they patiently took down and unwrapped knives... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 41, Fremlin Walk Shopping Centre, ME14 1QG, Maidstone, United Kingdom
- 01622 958257
4.8
Excellent
65 reviews
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good customer service
31 August 2026
The staff at Maidstone are friendly and…
The staff at Maidstone are friendly and professional at providing service to customers. They showed us a range of products, those of very high quality and durable to the ones which are affordable but equally of good quality.
I like the products which we bought at the store.
26 August 2026
A very good shop
A very good shop, better than viewing online! Generally quality items to purchase.
Very helpful staff.
To be recommended.
30 August 2026
Helpful staff
Helpful staff, shop was well set out and lots of items on display. Pleased with service and items brought.
24 August 2026
Welcoming and friendly also mentioned a…
Welcoming and friendly also mentioned a deals, great to see good brand in Maidstone.
21 August 2026
Boxed steak knives.
Found 6 steak knives in a box on line. Couldn’t find in store but helpful assistant found the item in drawers by the till. Lovely gift for a family member.
24 August 2026
Very helpful staff
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Maidstone
We're so pleased to hear that our team at the Maidstone shop was very helpful during your visit. Thank you for your wonderful feedback!
Item was a gift,
15 August 2026
Reply from ProCook - Maidstone
We appreciate you taking the time to share that the item was a gift. We hope the recipient enjoys it!
First time in this Maidstone store
First time in this Maidstone store. Was greeted politely by a young man. Wondered around and just purchased two items, one a ceramic knife and a slotted ladle spoon. Will certainly visit again.
10 August 2026
Reply from ProCook - Maidstone
We're so glad you had a positive first experience at our Maidstone store! It's wonderful to hear you were greeted politely and found a couple of items you liked. We look forward to your next visit!
Great customer service
Both customer advisers were very helpful, knowledgeable and friendly
Products purchased are of excellent quality.
10 August 2026
Reply from ProCook - Maidstone
We're so happy to hear that our customer advisers were very helpful, knowledgeable, and friendly! We're also delighted that the products you purchased are of excellent quality. Thank you for your kind words!
All the products are good quality
All the products are good quality. The staff at the Maidstone branch are always friendly, knowledgeable and helpful.
8 August 2026
Reply from ProCook - Maidstone
We're so glad you found our products to be of good quality! We're also happy to hear that the staff at our Maidstone branch are always friendly, knowledgeable, and helpful. Thank you for your kind words!
I really like the product
I really like the product. I was looking for a pan that is not coated with harmful chemicals and was lighter to clean. I spoke to the staff and they explained all their products to me which made it easier for me to choose what I wanted.
31 July 2026
Reply from ProCook - Maidstone
We're so pleased to hear you're enjoying your new product and that it meets your needs for being chemical-free and easy to clean! It's wonderful that our staff were able to help you make an informed choice.
Bought some replacement storage jars…
Bought some replacement storage jars and a quality enamelled oven tray. Pro Cook recently opened in the Town and have a huge range of quality kitchen equipment at a reasonable price range. The Manager even wrapped the jars. Highly recommended
24 July 2026
I love Procook and really pleased to…
I love Procook and really pleased to see one in Maidstone. Helpful staff and good selection of products as always.
21 July 2026
Good professional help by the staff to…
Good professional help by the staff to help us make our minds up. Went for the better quality pan
18 July 2026
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