I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my pu... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
Company replied
Went looking for quality knives as I'm doing more and more cooking, so wanted to treat myself. Was helped by Isabelle who was mint - great knowledge, patient while I decided which brand to go with, an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1k reviews
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Friendly staff very helpful nothing…
Friendly staff very helpful nothing too much trouble
16 August 2026
Reply from ProCook - Mansfield
We're so glad to hear that our team was friendly and helpful, and that you felt nothing was too much trouble. We truly appreciate your wonderful feedback!
Reply from ProCook - Mansfield
We're so glad to hear that our staff was fantastic, helpful, and knowledgeable during your visit. We truly appreciate your kind words!
Good quality
Very friendly staff did not bother me. Very easy to find what your looking for. Brightly lit. Thanks.
15 August 2026
Reply from ProCook - Mansfield
We're so glad you found our staff friendly and that it was easy to find what you were looking for! We're also happy that our store was brightly lit. Thank you for your kind words.
The staff were very helpful
The staff were very helpful, offering advice and allowing us to try some of the products before we made up our minds. The store is quite small compared to other Pro Cook stores I've visited, but they cram in a lot of stock!
15 August 2026
Reply from ProCook - Mansfield
We're so glad to hear our staff were helpful and allowed you to try products before making a decision. We appreciate your understanding regarding the store size and are pleased you found a good selection of stock.
Reply from ProCook - Mansfield
We truly appreciate your kind words about our team. It's wonderful to hear that you consistently receive friendly and helpful service.
Good service
The staff in ProCook were exceptionally helpful and friendly making this a good shopping experience.
14 August 2026
Reply from ProCook - Mansfield
We're so happy to hear that our staff were exceptionally helpful and friendly, making your shopping experience a good one! Thank you for your kind words.
Good but details wrong
Service was good, but the pricing on the shelves was confusing. I bought a kettle and toaster combo and the shelve pricing proved different to the till price. No clear and obvious way to understand what I was expected to pay
14 August 2026
Reply from ProCook - Mansfield
We appreciate your feedback regarding the pricing discrepancy. We understand how confusing it can be when shelf prices differ from the till. We are actively reviewing our pricing procedures to ensure clarity for all our customers.
The ladies in the store were lovely
The ladies in the store were lovely, very communicative, and very knowledgeable about all the products, the usage and the suitability. The store is very neat and tidy and very well laid out. Everything easy to find and well displayed for you to take a proper look and feel for the products
14 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear you had such a positive experience in our store! It's wonderful that you found our team lovely, communicative, and knowledgeable about our products. We're also glad you appreciated the neat and tidy layout, making everything easy to find.
Great service by Renata at East Midland
Renata at East Midlands ProCook was excellent. She listened attentively to my questions and answered in detail. She was able to demonstrate the differences between various knives and helped me choose the most appropriate utensils. Simply excellent service
7 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear about your excellent experience! It's wonderful that our team member listened attentively, answered your questions in detail, and helped you choose the most appropriate utensils.
Employee serving didn’t seem to know…
Employee serving didn’t seem to know what she was talking about and wasn’t listening to the questions I was asking them . The product also cost me more than advertised, it was only by 50p, so I didn’t bother enquiring why . Normally I have good experiences here, so wasn’t sure if they were new there.
13 August 2026
Reply from ProCook - Mansfield
Thank you for your review. We are very sorry to hear that your recent experience with us was not up to our usual standards. We appreciate you bringing these issues to our attention.
Staff was very helpful and the prices…
Staff was very helpful and the prices were decent.
13 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear that you found our staff helpful and our prices decent! We truly appreciate your positive feedback.
Good products and good service together…
Good products and good service together with nice staff
11 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear that you enjoyed our products and service, and found our staff to be nice! Thank you for your wonderful feedback.
Reply from ProCook - Mansfield
We're so pleased to hear that you enjoyed our range and offers, and found our staff member to be very helpful! We truly appreciate your positive feedback.
Attentive staff and got what we wanted…
Attentive staff and got what we wanted quickly
11 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear that our staff was attentive and that you received what you wanted quickly! Thank you for your wonderful feedback.
very helpful person served me and…
very helpful person served me and helped me to find what i wanted.
10 August 2026
Reply from ProCook - Mansfield
We're so glad our team member was helpful and assisted you in finding exactly what you were looking for! Thank you for your kind words.
The sales assistant was lovely
The sales assistant was lovely, very friendly and informative about the products I purchased.
5 August 2026
Reply from ProCook - Mansfield
We're so glad you found our sales assistant lovely, friendly, and informative about your purchases! Thank you for your kind feedback.
Knowledgeable and friendly staff.
1 August 2026
Reply from ProCook - Mansfield
We are so glad to hear that our team was both knowledgeable and friendly during your visit. We truly appreciate your kind words!
Lovely lady helped me when I went in to…
Lovely lady helped me when I went in to purchase a knife . The store was clean and pleasant and the prices were good . After much searching through the locked drawer (knives are locked away for security) I finally made my purchase with an added 20% off . Very happy.
1 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear you had such a positive experience in our store and that our team member was able to assist you with your knife purchase. It's wonderful that you found the store clean and pleasant, and the prices good!
Reply from ProCook - Mansfield
We're so glad you found our staff friendly and helpful, and that you're pleased with the quality of our storage containers! Thank you for your kind words.
What lovely lady that helped me with my…
What lovely lady that helped me with my purchase wich was steak knifes excellent service
1 August 2026
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