Excellent and non pushy service. The store was clean and the displays enticing. Was easy to find the knife my daughter wanted as a gift from the clear Perspex display wall. I live miles away but will... See more
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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Your colleague was very helpful and demonstrated the knives, allowing me to use the different knives to find the ones I was comfortable using. ProCook is now our go to shop for kitchen stuff.
Company replied
Their staff at East Midlands Designer Outlet are so helpful and knowledgeable, especially Lisa. Their products are brilliant and good value for money.
Company replied
Did ask about discount she just said you get it on app or something...not ill show you or let me do it b4 i paid... Came earlier this yr for set of knifes,that customer service was above n behond hen... See more
Company replied
Company details
- #26 of 135 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.9
Excellent
964 reviews
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Excellent and non pushy service
Excellent and non pushy service. The store was clean and the displays enticing. Was easy to find the knife my daughter wanted as a gift from the clear Perspex display wall. I live miles away but will definitely return & recommend to friends.
31 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always a good range of product and very…
Always a good range of product and very pleasant staff
27 May 2026
Reply from ProCook - Mansfield
We're glad you enjoyed our products and found our staff pleasant!
Reply from ProCook - Mansfield
We truly appreciate your kind words.
Absolutely will use again
Your colleague was very helpful and demonstrated the knives, allowing me to use the different knives to find the ones I was comfortable using. ProCook is now our go to shop for kitchen stuff.
30 May 2026
Reply from ProCook - Mansfield
We're so pleased you had such a positive experience with our team member and found the perfect knives! We're glad we're your go-to for kitchen essentials.
Reply from ProCook - Mansfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Went looking for a item they had it in stock used it several times and it does the job
Went looking
29 May 2026
Reply from ProCook - Mansfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff…
Their staff at East Midlands Designer Outlet are so helpful and knowledgeable, especially Lisa. Their products are brilliant and good value for money.
28 May 2026
Unprompted review
Reply from ProCook - Mansfield
We're so happy to hear our team was helpful and knowledgeable! We appreciate you recognizing our brilliant products and good value.
Great product, helpful staff…
Really pleased with the stainless steel saucepans I purchased. The member of staff who assisted me was lovely and very knowledgeable.
27 May 2026
Reply from ProCook - Mansfield
We're so happy you're pleased with your saucepans and found our team member lovely and knowledgeable! Thank you for your kind words.
Did ask about discount she just said…
Did ask about discount she just said you get it on app or something...not ill show you or let me do it b4 i paid...
Came earlier this yr for set of knifes,that customer service was above n behond hence i came back....knives are brilliant !
24 May 2026
Reply from ProCook - Mansfield
We appreciate your feedback and are glad you enjoy our knives. We're sorry to hear about the recent discount inquiry experience. We are reviewing our customer service approach to ensure consistency.
A great customer service and had good…
A great customer service and had good knowledge of the pan set that we bought.
24 May 2026
Reply from ProCook - Mansfield
We're so glad our team provided great service and knowledge about your pan set! Thank you for your feedback.
Reply from ProCook - Mansfield
We're glad our staff was helpful and you found what you needed.
Reply from ProCook - Mansfield
We appreciate your kind words.
Served by a really lovely lady
Served by a really lovely lady! Excellent product range, good prices, and attentive customer service :)
25 May 2026
Reply from ProCook - Mansfield
We're so glad you enjoyed our product range and found our customer service attentive. We appreciate your kind words!
Lady offered valuable advice something…
Lady offered valuable advice something i would never had thought off
20 May 2026
Reply from ProCook - Mansfield
We are so glad our team provided such valuable and insightful advice. We appreciate your kind words.
Staff very friendly and helpful have…
Staff very friendly and helpful have had products from you before and have always been very happy with the price and the products
23 May 2026
Reply from ProCook - Mansfield
We're so happy to hear our staff was friendly and helpful! We appreciate your continued satisfaction with our products and prices.
Reply from ProCook - Mansfield
We're glad our server was helpful and knowledgeable. We appreciate your feedback!
Assistant Renata was very helpful in…
Assistant Renata was very helpful in the shop went the extra mile to sort out best price for my dinner set. Loving our new dinner set compliments our kitchen decor amazingly
18 May 2026
Reply from ProCook - Mansfield
We're so pleased our team member provided such excellent service and helped you find the perfect dinner set. We're glad you love it!
Pro cook great store & very friendly & informative
Great location easy to find , fantastic selection of kitchenware, brilliant customer service , great advice given & extremely friendly
Get all my kitchen needs from here
18 May 2026
Reply from ProCook - Mansfield
We're so glad you find our location convenient and appreciate our fantastic selection and brilliant customer service. We value your continued support!
Knew what I wanted
Knew what I wanted. Quickly found it, reasonable price, good quality, friendly staff . What more could a customer want.
18 May 2026
Reply from ProCook - Mansfield
We're so happy to hear you quickly found what you needed at a reasonable price, with good quality and friendly staff. Thank you for your wonderful feedback!
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