ProCook - Meadowhall Reviews 

162
TrustScore 5 out of 5

4.9

UNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH SHEFFIELD, SOUTH YORKSHIRE, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love Pro Cook the store has so much choice and such lovely friends staff o e of my go to places when looking for dining cooking and kitchen things

Rated 5 out of 5 stars

Friendly, helpful staff, am returning to get more of the gorgeous mugs to complete the set. Well priced, stylish merchandised and a vast quantity of kitchen equipment.

Rated 5 out of 5 stars

This rating is mostly directed at the young assistant who served me. She was so lovely, so helpful, so knowledgeable. I hope this reaches her so she knows how much I appreciated her friendliness an... See more

Rated 4 out of 5 stars

The people working in the shop were extremely helpful and kind. I’ve taken off a star as you have stickers on every item that are pointless. They have a heart and a little message that I can’t even re... See more

Company replied


Company details

  1. #24 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • UNIT 27 THE ARCADE - UPPER LEVEL, MEADOWHALL CENTRE, S9 1EH, SHEFFIELD, SOUTH YORKSHIRE, United Kingdom

  • 0114550 0341

4.9

Excellent

TrustScore 5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(162)

25,919 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kitchen knives

I have purchased cookware from them before I needed a sharp kitchen knife the lady who served me was very friendly and informative I was spoiled for choice i ended up buying two knifes and a pair of kitchen scissors i would definitely use them again

9 April 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We're happy to hear that the service was friendly and informative while you were choosing your new kitchen knife. It's great you found what you needed, and we appreciate your intention to shop with us again.

Rated 5 out of 5 stars

Made extremely welcome as soon as we…

Made extremely welcome as soon as we entered the store, had great help choosing the right items love the choice in store and so pleased it’s on our doorstep.

8 April 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We appreciate you taking the time to leave us this great review! We're so happy to hear that you felt welcome and received great help. It's wonderful you love the choices!

Rated 5 out of 5 stars

Knowledgeable staff excellent kit

Knowledgeable staff. The gent who was helping me find what I wanted listened to what I asked for, asked intelligent questions and recommended some fantastic bits of kit that quickly became our favourites

23 March 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We're happy to hear that our knowledgeable staff listened to your needs and recommended fantastic items that became your favorites! We appreciate your positive feedback.

Rated 5 out of 5 stars

Quality products

Quality products

2 April 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the quality

Rated 5 out of 5 stars

Pleasant and efficient service.

Pleasant and efficient service from a knowledgeable salesperson.

2 April 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We appreciate you sharing your experience! We're so happy to hear you received pleasant and efficient service from our knowledgeable salesperson.

Rated 5 out of 5 stars

Very clear and detailed product support…

Very clear and detailed product support in store helped us to make an informed decision about what to buy.

29 March 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We appreciate you taking the time to leave us this great review! We're so happy to hear that our in-store product support helped you make an informed decision.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, everyone was incredibly friendly and knowledgeable about the products.

22 March 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received excellent customer service from our friendly and knowledgeable staff.

Rated 5 out of 5 stars

Easy return

Had to return a kettle because it wasn’t compatible with my hob and had no problems at all

20 March 2026
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

We're happy to hear that the return process for the kettle, which was not compatible with your hob, went smoothly. Thank you for your positive feedback.

Rated 5 out of 5 stars
ProCook - Meadowhall logo

Reply from ProCook - Meadowhall

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Was great seeing the shop for the first…

Was great seeing the shop for the first time. The assistant was lovely, and very helpful with out being pushy. Told me about the offers on the products I was buying. Will definitely be returning soon

27 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look