ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... See more
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I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
713 reviews
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Really friendly members of staff and…
Really friendly members of staff and very welcoming when i walked in
27 April 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and welcoming.
Good choice …
Good choice of kitchen knives on display. Friendly assistant. Good website.
21 April 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our selection and found our assistant friendly.
Bought a new frying pan from Procook
Bought a new frying pan from Procook. Fabulous quality. Worth paying that little extra.
22 April 2026
Very sharp knife 🔪 handle with care
Very sharp knife 🔪 handle with care. Professional standard. Ķ
16 April 2026
Great customer service
The young lady who served us was very helpful and pleasant. We felt like valued customers. Our issue was resolved very easily.
19 April 2026
Worth the price
The product seemed expensive at £29.99 but it actually does a great job and is worth it. It sharpens even the bluntest of knives.
11 April 2026
Nice clean shop plenty of space and…
Nice clean shop plenty of space and well displayed quality products ,Helpfull staff
13 April 2026
Reply from ProCook - Merry Hill
We're happy to hear that you had a great experience and found our products to be durable. Thank you for your positive feedback!
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the quality
Reply from ProCook - Merry Hill
We appreciate you sharing that our staff was friendly and supportive and that you liked our well-displayed products!
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
I was talking to my friend about a…
I was talking to my friend about a particular knife that I’d never heard of and the assistant overheard me and was immediately able to tell me what it was used for - impressive product knowledge and not just a sales person - well done
31 March 2026
Excellent service with a very pleasant…
Excellent service with a very pleasant and polite assistant.
30 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent service.
Got exactly what we were looking for
Got exactly what we were looking for, staff were very helpful with information we needed great experience.
28 March 2026
Brilliant staff couldn't have done more…
Brilliant staff couldn't have done more for me.
22 March 2026
Reply from ProCook - Merry Hill
We appreciate you sharing your positive experience! We're so glad our staff was able to provide such great support.
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