ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... See more
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I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
713 reviews
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Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was helpful, and that you had a lovely experience. It means a lot to our team.
I had a very bright lady serving me she…
I had a very bright lady serving me she made great effort to connect with me and made me smile .
21 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were served by a great employee who connected with you.
Excellent service and product,only…
Excellent service and product,only problem was the person on the till saying that we had to give them our email address to get 12 months guarantee which isn’t correct or legal.
19 March 2026
Reply from ProCook - Merry Hill
We're glad you enjoyed our service and product. We appreciate your feedback regarding the guarantee information you received. We'll address this to ensure accurate information is provided going forward.
Good range
Good range to choose from. Good service with advice leaflets and guarantee given too
15 March 2026
Reply from ProCook - Merry Hill
We're happy you found a good range to choose from and that our service, advice leaflets, and guarantee met your needs. We appreciate your feedback.
Always happy to shop at ProCook
Greeted by a very friendly young man, who clearly knew his saucepans! Thank you!
19 March 2026
Reply from ProCook - Merry Hill
We're happy to hear that you had a positive experience with our knowledgeable team member! Thank you for your kind words; we appreciate your feedback.
Good service
18 March 2026
Reply from ProCook - Merry Hill
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Plenty to look at nice helpful staff
18 March 2026
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was helpful and that you found plenty to see; it means a lot to our team.
Sue taylor
I’m very pleased with my purchased it’s exactly what I was looking for thankyou
14 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you are pleased with your purchase.
Great prducts,good service
13 March 2026
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Great choice of products
Great choice of products. Found just what we wanted. Bright, airy shop, clean. Excellent service. First Class.
11 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found what you wanted and liked our shop's atmosphere and service.
Wonderful kitchen wares at reasonable…
Wonderful kitchen wares at reasonable prices along with good customer service
11 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our wares, prices, and service.
Staff know all about the products and…yes
Staff know all about the products and were very helpful and friendly
9 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and knowledgeable.
ProCook Professional X50 8" chef's knife
ProCook's own brand Professional X50 8" chef's knife is at the low end of a range with exotic damascus blades for a squillion quid at the top. You get to test-drive the knife in the shop with potato and tomato before buying. It replaced a cheap one that would never get properly sharp. Veg preparation is quicker and the blade remains sharp for longer. Comfortable synthetic riveted handle plates. Nothing to dislike about this utensil.
5 March 2026
Reply from ProCook - Merry Hill
We're happy to hear that you are enjoying your new chef's knife! It's great to know that the in-store testing helped you choose the right one, and that it has improved your food preparation. We appreciate your positive feedback.
Very efficient staff
5 March 2026
Always a pleasure to shop at the Merry…
Always a pleasure to shop at the Merry Hill outlet. Great staff, great products.
1 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you enjoy shopping at our outlet and our products and staff are great.
Tha assistant was very knowledgeable…
Tha assistant was very knowledgeable about your products
5 March 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear the assistant's product knowledge helped you.
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you liked our kitchen equipment.
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