ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... See more
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See what reviewers are saying
I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
712 reviews
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Reply from ProCook - Merry Hill
We appreciate your positive feedback; we are so happy you found our store layout good and that our staff was helpful!
Reply from ProCook - Merry Hill
We appreciate you letting us know about our great service and that you have no complaints; it means a lot to our team.
Great customer service
Had great customer service, fantastic product awareness and information from member of staff. Have now used our purchase and it performs just as advised. Very happy!
1 March 2026
Reply from ProCook - Merry Hill
We're happy to hear that you received great customer service and found our product information helpful. We appreciate your feedback and are glad your purchase performs as expected!
Pro-Cook at Merry Hill is very well…
Pro-Cook at Merry Hill is very well presented with quality products. The young man who served me was very helpful, knowledgeable and provided excellent advice. Would not hesitate to purchase future items from this store. Service with a smile! :)
27 February 2026
Reply from ProCook - Merry Hill
We're happy to hear that you found Procook at Merry Hill well-presented with quality products. It's great to know the service you received was helpful, knowledgeable, and provided excellent advice. We appreciate your feedback!
Pro cook shops look really attractive…
Pro cook shops look really attractive and are well laid out. I have visited the ones at McArthur glen and merry hill and the staff were helpful and pleasant.
24 February 2026
Reply from ProCook - Merry Hill
We're so happy to hear that you find our shops attractive and well laid out. It's great to know that you found the staff helpful and pleasant during your visits!
Helpful staff.
28 February 2026
Reply from ProCook - Merry Hill
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Merry Hill
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Merry Hill
We appreciate you letting us know the sales lady was pleasant and helpful! We are so happy to hear it.
The salesperson was very helpful and…
The salesperson was very helpful and knowledgeable on the products and guided me to the product that best suited my needs, it came with a ten year guarantee which I found impressive and I knew I was making the right choice
27 February 2026
Reply from ProCook - Merry Hill
We're happy to hear that the salesperson was helpful and knowledgeable! It's great they guided you to the product that best suited your needs. We appreciate your positive feedback on the guarantee and your purchase.
very helpful staff
22 February 2026
Reply from ProCook - Merry Hill
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly staff and not felt pressured…
Friendly staff and not felt pressured to purchase
22 February 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was friendly, and you felt no pressure.
Pro cook products were pretty nice
Pro cook products were pretty nice, valuable and durable .
20 February 2026
Reply from ProCook - Merry Hill
We appreciate your positive feedback! We're so happy to hear that you found our pro cook products valuable, durable, and pretty nice.
Great staff with good knowledge of the…
Great staff with good knowledge of the products
16 February 2026
Reply from ProCook - Merry Hill
We appreciate your positive feedback regarding our knowledgeable staff; we are so happy you enjoyed them!
Able to test the product I purchased…
Able to test the product I purchased prior to buying the item.
14 February 2026
Reply from ProCook - Merry Hill
We're glad you had the opportunity to test the product before purchasing it. Thank you for sharing your positive experience with us!
Good Quality
The staff was very helpful and knowledgeable about the products. The products are always of good quality.
19 February 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and knowledgeable and liked our products.
Reply from ProCook - Merry Hill
We appreciate you letting us know a staff member was helpful and happy; it means a lot to our team.
Great shop experience
Great shop experience, sauté pan delivered to our home earlier than expected so very happy!
15 February 2026
Reply from ProCook - Merry Hill
We're happy to hear that you had a great experience with our shop! We're so glad the sauté pan arrived early, and we appreciate your positive feedback.
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and our shop clean.
The staff were polite the shop was…
The staff were polite the shop was clean and tidy. The only thing was we couldn’t find any air fryer liners but everything else we found.
8 February 2026
Reply from ProCook - Merry Hill
We're happy to hear that you found our shop clean, tidy, and our staff polite. We're sorry you couldn't find the air fryer liners and we appreciate your feedback.
Very helpful assistant
The assistant I spoke to was very helpful and knowledgeable and with her assistance I was able to make the right choice of cake tin I needed.
11 February 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our assistant helpful in choosing the right cake tin.
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