Beautiful shop, stunning displays and very knowledgeable and helpful staff. Bought some lovely knives but not used yet so cannot comment on them yet.
Location
Switch locationNotcutts Garden Centre Norwich, Daniels Road, NR4 6QP Norwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were knowledgeable about the products and took time to explain the differences across the range that we were interested in. They also asked about our cooking style and recommended products to s... See more
Company replied
Just went into store not intending to buy anything, was very impressed with the way stock is displayed, can see everything clearly. Colleagues were attentive and welcoming, even asked if we were inter... See more
Company replied
Lady in shop in Norwich Chapelfield store was very helpful, let me try the knifes for feel in hand and cut up some veg overall it was a very good experience and am really happy with knives I bought
Company replied
Company details
- #26 of 137 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Centre Norwich, Daniels Road, NR4 6QP, Norwich, United Kingdom
4.9
Excellent
550 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and delivery
Helpful shop assistant who helped us choose pans. Ordered online via shop and was delivered in 48hours! Excellent.
29 August 2025
Reply from ProCook - Norwich
We're happy to hear that our shop assistant was helpful in choosing your pans. It's great to know the online order and delivery service met your expectations. Thanks for your feedback.
Great service and advice from lovely…
Great service and advice from lovely staff, thank you
6 September 2025
Reply from ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you received great service and advice from our lovely staff. Thank you.
The young lady who served was fantastic
31 August 2025
Reply from ProCook - Norwich
We appreciate you sharing that the service was fantastic! We are so happy to hear you had a positive experience.
Wide range of products, helpful staff
Wide range of products at affordable prices. Very helpful staff when i was trying to locate an item i couldn't find.
26 August 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that we have a wide range of products at affordable prices and that our staff was helpful.
The assistant who served me was…
The assistant who served me was helpful, polite and helpful
29 August 2025
Reply from ProCook - Norwich
We are happy to hear that the assistant provided excellent service. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our wonderful product.
Reply from ProCook - Norwich
We're happy to hear that our shop assistants were so helpful! We appreciate your feedback and look forward to your next visit.
Brilliant knowledgeable staff
Brilliant knowledgeable staff. Good quality products and a very clean and tidy store
23 August 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff knowledgeable and liked our store's products and cleanliness.
Staff made our experience great
Staff made our experience great. We only went it for some small things.
23 August 2025
Reply from ProCook - Norwich
We're glad our staff made your visit great, even though you only came in for a few things. We appreciate your positive feedback and your time.
I bought some lovely pans
I bought some lovely pans a few weeks ago and decided to add 3 more the staff are great with real customer appeal they are knowledgeable friendly and funny will definitely recommend them
19 August 2025
Reply from ProCook - Norwich
We're delighted you found a great selection at a great price. Thank you for your positive feedback; we appreciate it very much.
Good customer service.
4 August 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Worth a visit
Found what I was looking for and the store staff were helpful, friendly and pointed out other purchase opportunities.
6 August 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and that our staff were helpful and friendly.
Excellent shopping experience and products
We shopped at the new store in Norwich city centre. (It's no longer at Notcutts Garden Centre on the outskirts as shown on the list of locations.)
The new store is sparkling clean and tidy. The staff member we spoke to was very knowledgeable about the products.
7 August 2025
Reply from ProCook - Norwich
We're glad you enjoyed your experience at our new Norwich city center store! We appreciate you letting us know about the location update. We're happy to hear that you found our store clean and our staff knowledgeable. Thank you for your positive feedback.
Excellent range of kitchenware
Excellent range of kitchenware, good quality at reasonable prices. The shop is nicely laid out with good lighting and staff were friendly and helpful Very pleased with the products that we purchased.
5 August 2025
Reply from ProCook - Norwich
We're delighted you found our kitchenware range excellent and reasonably priced. It's great to hear that you liked the shop's layout and found our staff friendly and helpful. We appreciate your positive feedback and are pleased you're happy with your purchases!
Friendly and knowledgeable staff.
5 August 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Norwich
We appreciate your positive feedback. We are so happy to hear that our Norwich store assistant was very helpful to you during your visit.
Pro Cook has a beautiful shop in…
Pro Cook has a beautiful shop in Chapelfields Norwich full of a huge selection of cookware. I bought a 24” Elite Forged shallow casserole dish which I am delighted with. The quality is top drawer! The staff in the shop were very friendly and helpful.
1 August 2025
Reply from ProCook - Norwich
We're happy to hear you find our Norwich shop beautiful and full of cookware! It's great to know you are delighted with your casserole dish and its quality. We appreciate your positive feedback regarding our friendly and helpful staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.