Beautiful and pristine quality for the best price in UK! I don’t think there is any other competitor offering this quality in such prices. My always go to for kitchen shopping! They even give 25 YEAR... See more
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
I’ve visited the outlet shop in O2, and I was surprised with quite good selection. I bought two cups for cappuccino as I intended and also left with some extra things as I could not resist. The staff... See more
The staff member who helped me was very knowledgeable about all products and also held our bags till later in the day as they were heavy.
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
420 reviews
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Good selection of kitchenware
This was the first time I had even been in this store. I will be back again. The staff were very nice too.
14 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and polite.
Very helpful and polite.
But knife sharpener did not work and knives still blunt, were already blunt but believed the sharpener would fix it.
14 January 2026
Reply from ProCook - O2 Icon
We appreciate your feedback and are glad you found our team helpful. We're sorry the knife sharpener did not meet your expectations and left your knives still blunt.
Store manager and male Asian assistant…
Store manager and male Asian assistant really helpful. Needed so.e tupperwarw for my work place
10 January 2026
Reply from ProCook - O2 Icon
We're happy to hear that our team was helpful in finding the right items for your workplace. Thank you for sharing your positive experience with us!
Perfect product and staff,only car park…
Perfect product and staff,only car park 🅿️ O2 Icon is too expensive (1.5hrs shopping I paid £17)No more go to the shop..
11 January 2026
Reply from ProCook - O2 Icon
We're happy to hear you enjoyed our product and staff. We appreciate your feedback regarding the car park's pricing and will consider this. Thank you.
Lovely staff member at the O2
14 December 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
We're happy you appreciate the Scandinavian colors! Thank you for your lovely feedback; it means a lot to us.
casserole dishes
Visited to purchase casserole dishes
Team members were very helpful
Found exactly what I needed to finish off a Christmas hamper
14 December 2025
Reply from ProCook - O2 Icon
We're happy to hear that our team members were so helpful during your visit. We're glad you found the perfect casserole dishes to complete your Christmas hamper! Thanks for your positive feedback.
Reply from ProCook - O2 Icon
We appreciate you noting the simplicity, ease of use, and good quality! Thank you for your positive feedback.
Exceptional service from the team.
Exceptional service from the team.
They knew the product’s, that I was looking for, well. Informative, professional and friendly.
Excellent customer service.
Thanks to them.
11 December 2025
Reply from ProCook - O2 Icon
We're so glad to hear that you received exceptional service from our team! We appreciate your positive feedback regarding their knowledge, professionalism, and friendliness. Thank you!
The staff there helped me with a lot of…
The staff there helped me with a lot of things and I was able to get the best out of them and they were very nice people and I was really happy with the outcome.
11 December 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing customer service
Amazing customer service! Helpful staff who helped us find items that weren’t in stock, going above and beyond to source items from another store.
Thank you Jamie, your help was much appreciated.
Lovely manager too. Great knowledge of products and answered all our questions.
9 December 2025
Unprompted review
We were served by a lovely lady
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number of excellent options and helped us make our final decision. We ended up buying more items , not because she was pushy ( I hate that), quite the opposite, her product knowledge and understanding of small details was excellent and reassuring. We would definitely seek her out in the future for any further purchases.
15 November 2025
Reply from ProCook - O2 Icon
We're happy to hear that you enjoyed your experience. It's great to know that our team member was so helpful and knowledgeable. We appreciate you taking the time to share your positive feedback.
Very helpful member of staff
19 November 2025
Reply from ProCook - O2 Icon
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback!
The staff were super very friendly and…
The staff were super very friendly and helpful, I was attending a Conference at the Intercontinental hotel, and during a breakout session on Tuesday I went into the O2. I purchased a few items in Pro Cook including 3 knives which were wrapped and boxed. On leaving the hotel on Wednesday morning I intended to come back into the O2 but was asked by security to put my bags into the x-ray machine. I was informed as there were knives in my luggage I was not allowed access even though I had the receipt. I appreciate that this is the procedure but feel that the dialogue between the O2 and Pro Cook perhaps needs some explanation for purchase of knives.
12 November 2025
Reply from ProCook - O2 Icon
We're happy to hear that our staff were friendly and helpful. We appreciate you bringing the security procedure regarding your Pro Cook purchase to our attention. We will share this feedback with the relevant teams to improve customer experience. Thank you.
Had items that I wanted and the staff…
Had items that I wanted and the staff were very helpful
15 November 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and we had the items you wanted.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Reply from ProCook - O2 Icon
We're happy to hear that you find our waffle maker excellent! We appreciate your positive feedback so much.
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