Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
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The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... See more
Company replied
Purchased cups that were larger than thought. Refund was super easy via shop in Oracle. Great service, two wonderful employees who went extra mile to help us find an alternative and both very knowledg... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
217 reviews
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Quick service and friendly staff
4 May 2026
Reply from ProCook - Reading
We are so glad our team was friendly and provided quick service.
Reply from ProCook - Reading
We appreciate your kind words.
Love the products, love the shop, love the staff
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of which I want to buy. i was served twice over the last two weeks buy a lovey, knowledgeable gentleman who was really helpful. He explained the full range of pan sets available allowinf me to make my choice. Gone for the most expensive but i'm happy!!
2 May 2026
Reply from ProCook - Reading
We're delighted to hear you're a fan of our products and enjoyed your visit to our Oracle, Reading store! It's wonderful that our team member provided such helpful and knowledgeable service, assisting you in choosing the perfect pan set. We appreciate your positive feedback!
Staff was friendly and helpful
Staff was friendly and helpful. Answered my questions and kept things simple. Found what I was looking for. Store needs more space. Hard to shop around people.
3 May 2026
Reply from ProCook - Reading
We're so glad our staff was helpful and you found what you needed! We appreciate your feedback regarding store space.
Salt Mill
Very happy with my purchase, have everything one could want in the shop. Staff very friendly and nice. Will go back again.
1 May 2026
Reply from ProCook - Reading
We appreciate you sharing your wonderful experience! We're so happy you're pleased with your purchase and found our staff friendly. We look forward to your next visit!
As always absolutely amazing guy at…
As always absolutely amazing guy at reading store who is so helpful and polite. Absolutely love it 😀
28 April 2026
Reply from ProCook - Reading
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was amazing, helpful, and polite to you.
Always had great service at Procook…
Always had great service at Procook Reading branch, knowledgeable and very helpful staff, quality products at a great price.
18 April 2026
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consistently receive great service and find our products high quality.
Customer Service was good and the store…
Customer Service was good and the store had the product that I needed.
14 April 2026
The Staff were very helpfull & friendly.
6 April 2026
Reply from ProCook - Reading
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team that you had a positive experience.
My experience has always been very…
My experience has always been very pleasant. I've been so by the same guy got a few times now. He's very professional and as I'm not a chef but I do like good equipment for cooking he always gives me tips and tricks with all my newly purchased items. I enjoy going to your shop as I feel like I can levelling up every time I go there. Thanks again!
4 April 2026
Reply from ProCook - Reading
We're happy to hear that you consistently have pleasant experiences in our shop. It's wonderful to know that our team member's professionalism and helpful tips enhance your cooking journey. Thank you for your positive feedback!
Helpful & friendly staff
Helpful & friendly staff. Brought to my attention on offers available, which worked out to my advantage.
Clean & well presented branch.
6 April 2026
Reply from ProCook - Reading
We appreciate your suggestion for everyone to buy our fantastic product; we are so happy you are pleased!
Great Customer service and very helpful.
1 April 2026
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Quick and fair replacement from ProCook
Really positive experience with ProCook. I had a frying pan that started showing marks on the cooking surface after only a few months. I took it back to the store and Shane was extremely helpful. He took a look at the pan, explained what might have caused it, and replaced it without making the process awkward or difficult at all.
What I appreciated most was that he also took a bit of time to give me some advice on how to look after the ceramic coating properly so it lasts longer. It felt like genuine customer service rather than just processing a return.
Very easy, very fair, and handled professionally. Thanks again to Shane for sorting it so quickly.
28 March 2026
Unprompted review
Very pleased with my purchases
26 March 2026
Reply from ProCook - Reading
We appreciate your positive feedback on your purchases; we are so happy you are pleased!
Great products that really work.
20 March 2026
Reply from ProCook - Reading
We appreciate your positive feedback on our great products that really work; we are so happy!
very helpful staff
20 March 2026
Reply from ProCook - Reading
We appreciate you taking the time to share your positive experience, and we are so happy to hear you were satisfied with our service.
The staff was very nice and the product…
The staff was very nice and the product is very good quality 10/10 recommended
22 March 2026
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our staff and the product's quality.
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