Fantastic service from sales person. She went over and above and bubble wrapped all the glassware that we purchased as we were travelling back to London. She was professional, polite and really fri... See more
Company replied
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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See what reviewers are saying
Really good experience at precook. I was looking for a particular item and was taken to where it was located in the store. Thy have a great range of items. Staff were friendly but still profession... See more
Company replied
Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets. Rushden lakes however heard my complaint and a... See more
Company replied
The lady at the Rushden store was brilliant - we had to return our roasting tins afer only 3 weeks because the enamel was coming off, she exchanged them for a more expensive range for free. Unfortunat... See more
Company replied
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1k reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful
Really helpful, knowledgeable staff. The staff were able to honour a deal I saw on line. Super happy with my purchase.
11 May 2026
Reply from ProCook - Rushden Lakes
We're so happy you found our staff helpful and knowledgeable, and that we could honor your online deal!
Really good experience at precook
Really good experience at precook. I was looking for a particular item and was taken to where it was located in the store.
Thy have a great range of items.
Staff were friendly but still professional.
16 May 2026
Reply from ProCook - Rushden Lakes
We're so glad you had a great experience and found our team friendly and professional. It's wonderful to know we could help you find what you needed!
Visit from time to time and usually buy…
Visit from time to time and usually buy something we need. We bought some nice cups which were on offer and really happy with them. Always nice to browse the store and the staff are always friendly.
15 May 2026
Reply from ProCook - Rushden Lakes
We're so glad you enjoy browsing our store and are happy with your recent purchase of cups! It's wonderful to hear our staff are always friendly.
Excellent service.
Efficient staff member who knew his products and was able to help. Packed them so that the ceramic baking dishes got home in one piece.
15 May 2026
Reply from ProCook - Rushden Lakes
We're so glad to hear our staff was efficient and knowledgeable, ensuring your baking dishes arrived safely! Thank you for your kind words.
Your shop in Rushden Lakes has a good…
Your shop in Rushden Lakes has a good atmosphere bright and clean. Sells good quality cooking utensils. I found what I needed with help from your assistant.
14 May 2026
Very prompt and cheerful help from…
Very prompt and cheerful help from assistant as usual and lovely products.
13 May 2026
Staff are friendly & helpful and the…
Staff are friendly & helpful and the whole experience of shopping here is a very pleasant one
13 May 2026
Everything that we needed was found and…
Everything that we needed was found and not too pricey
11 May 2026
Reply from ProCook - Rushden Lakes
We're glad you found what you needed at a great price!
No help or advice in store
9 May 2026
Reply from ProCook - Rushden Lakes
We are sorry to read this review and will pass this over to the store.
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Unique affordable kitchen based gifts.
I was able to find lots of unique affordable gifts for use in the kitchen
3 May 2026
Very good service …
Staff very friendly and helpful quick service
Store clean and fresh appearance
Good selection of dinner sets
2 May 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff, service, and selection.
No quibble return of our damaged…
No quibble return of our damaged Damascus knives and new set supplied. Perfect service. So satisfied we then spent £80 on new pans.
6 May 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear about your perfect service experience with the knife exchange. Thank you for your continued support!
Very impressed with the quality of my…
Very impressed with the quality of my purchase and the lady who served us was very helpful
5 May 2026
Professional and experienced staff
Professional and experienced staff, very friendly and helpful. My knives are excellent.
2 May 2026
Excellent Quality
Excellent Quality! They look marvellous. Wash and wear exceptionally well. I have now been using for over a month and no niggles. Strongly recommend.
8 April 2026
Fantastic service from sales person
Fantastic service from sales person. She went over and above and bubble wrapped all the glassware that we purchased as we were travelling back to London. She was professional, polite and really friendly.
Products were really good quality and reasonably priced.
Thank you to the team at Rushden.
Mrs Bath
28 April 2026
Reply from ProCook - Rushden Lakes
We're happy to hear about the fantastic service you received! It's great knowing the team member went above and beyond to assist with your glassware. We appreciate your feedback regarding the quality and prices. Thank you for your comments.
Helpful and cheerful assistant who…
Helpful and cheerful assistant who understood my wishes.
25 April 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant understood your wishes and was helpful.
Good customer service and very helpful…
Good customer service and very helpful in helping me choose my item
21 April 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our customer service.
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