Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... See more
Company replied
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Replaced all my old saucepans and frying pans with ProCook. Great quality, very reasonable price and very helpful staff in store.
Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... See more
Company replied
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
Company replied
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well worth a browse
Great range of good quality products. Very reasonable prices. Pleasant and helpful staff.
20 June 2026
Reply from ProCook - Rushden Lakes
We're so happy you enjoyed our products, prices, and pleasant, helpful staff! Thank you for your kind words.
Great customer service
Great customer service, knowledgeable staff and not pushing to buy anything
14 June 2026
Excellent service very helpful staff…
Excellent service very helpful staff who understood my autistic reason to hold the knives while choosing one.
Never had a bad product or service.
17 June 2026
Reply from ProCook - Rushden Lakes
We're so pleased our staff provided excellent, understanding service. We appreciate your kind words and continued support!
Pleasant and helpful staff -nothing too…
Pleasant and helpful staff -nothing too much trouble.
12 June 2026
ProCook at Rushden Lakes run a tight…
ProCook at Rushden Lakes run a tight ship - always professional and friendly- assisted me straight away finding pro level scissors - the cheap ones just don’t cut it !!
12 June 2026
Reply from ProCook - Rushden Lakes
We are delighted you enjoyed our products and staff. We appreciate your positive feedback.
Always a good price and staff are aways…
Always a good price and staff are aways helpfully
10 June 2026
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback! We're glad you find our prices good and our staff helpful.
The staff were polite and helpful
The staff were polite and helpful. The product was exactly what I was looking for.
9 June 2026
Reply from ProCook - Rushden Lakes
We're so glad our staff was helpful and you found exactly what you needed! Thank you for your kind words.
Quick and high quality service
Very prompt service , helpful with recomendation.
The product itself is very good
6 June 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback.
Elite pan set.
I bought the Elite six pan set which included 3 saucepans. I asked to swap the smallest saucepan in the set for a smaller saucepan. I would have paid the same price but the staff wouldn't consider it.
3 June 2026
Reply from ProCook - Rushden Lakes
Tony
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Perfect
Firstly , the stock in the store is beautiful. Secondly , the staff are friendly & helpful. Lovely shop.
2 June 2026
Everything about my shopping experience…
Everything about my shopping experience was so easy and the staff were very friendly and helpful
18 May 2026
Members of staff are keen to help and…
Members of staff are keen to help and give information about products and offers
30 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.