Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... See more
Company replied
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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See what reviewers are saying
Replaced all my old saucepans and frying pans with ProCook. Great quality, very reasonable price and very helpful staff in store.
Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... See more
Company replied
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
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Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1k reviews
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Disappointed the service
The company is good , the price is a little high, and the service is poor!
23 February 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback and regret that our service and pricing did not meet your expectations. We will review your comments.
Lovely customer service
19 February 2026
Reply from ProCook - Rushden Lakes
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Rushden Lakes
We appreciate you letting us know that our staff was wonderful. Thank you for your positive feedback; we are so happy!
Go to the shop and buy
I went to buy a knife sharpener; I got one it good. I went back bought another.
I needed a large gammon boing pan, so I went and bought a stainless steel one, it was good.
A week or so later I needed a replacement wok, guess what? Yes I bought one. I also picked up measuring jugs and baking sheets all seem be of a high quality. It’s not the cheapest shop in the country but it’s far from the dearest. The staff are helpful and polite which you can’t say about Amazon.
Best of all you can pick up the things and feel the quality before you buy, and you can’t do that online.
20 February 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that you appreciate the quality of our products and the helpfulness of our staff. It's great to know you value being able to assess items in person before purchasing. Thank you for your positive feedback!
A good shopping experience.
The staff are very attentive and helpful, nothing was too much trouble for them. The store is clean, bright and appealing.
16 February 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive and helpful and liked our store.
Friendly staffs
15 February 2026
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff were very friendly and helpful…
Staff were very friendly and helpful love this shop
6 February 2026
Labelling of reduced goods needs to be…
Labelling of reduced goods needs to be clearer
3 February 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback and will improve our reduced goods labeling. Thank you for bringing this to our attention.
Staff are always polite
Staff are always polite, helpful and products are of good value.
6 February 2026
The staff where very helpful
The staff where very helpful , plus I love pro cook shop , would buy whole shop if I had the money, all the things I have bought over the years have be really good quality.
5 February 2026
Pan-tastic service
A pan for my induction hob stopped working. Replaced straight away with happy and helpful shop assistant. Great service
1 February 2026
Good selection helpful staff
4 February 2026
The assistant was great
The assistant was great she was informative let us test but also gave us the space to make a choice with out being pushy.
27 January 2026
Reply from ProCook - Rushden Lakes
We're so happy to hear that our assistant was informative and gave you the space to make a choice. We appreciate you taking the time to share your experience!
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback! We're so happy you found our displays, quality, and value for money to your liking.
Good service helpful and pleasant
Good service helpful and pleasant. Understood the product that we were wanting to buy and gave us the irrelevant information.
29 January 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback and are glad you found our service helpful and pleasant. We will work on providing only relevant information about the products.
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