Lovely team at Clark’s village. Checked through each individual item to make sure it was fine before boxing it up. They offered to help carry my purchases to the car when they thought I was on my own... See more
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This review is written by my wife. Wow what an amazing shop. I love everything about this place. It’s clean it has everything you need in it and they staff are so friendly and welcoming. I had a... See more
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Street
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
The cashier could not have been more…
The cashier could not have been more friendly if she tried.
I enjoy a shopping experience where I am not attacked as soon as my foot is in the door but people are available if I need them……that’s this store.
24 January 2026
Reply from ProCook - Street
We're happy to hear that you enjoyed your shopping experience. It's great to know our team provided the perfect balance of friendliness and helpfulness. Thank you for your positive feedback!
I had a production fault on a baking…
I had a production fault on a baking tin I bought recently. The staff looked up my purchase and very quickly gave me options and I was pleased to agree to a replacement as the roasting tin was so useful. The staff were very pleasant and helpful.
23 January 2026
Reply from ProCook - Street
We're happy to hear that our staff quickly resolved the issue with your baking tin. We appreciate your feedback and are so glad you found the replacement useful and our team helpful!
Very approachable?manager
Very approachable?manager. Questions answers, choices offered. Easy transaction. Thank you
21 January 2026
Helpful & Reassuring
I've just bought my first place and as a result, needed a decent set of saucepans to last me for a good few decade. My parents had used ProCook in the past (as we still have some of those saucepans from 15 years+) so I went straight to their store in Street. The young lady with long brown hair (apologies I've forgotten her name) was very professional and was kind enough to walk me through all the various ranges for saucepans and with the knives for a newbie like me. They were very cheerful and I'd recommend the place for anybody else who needs kitchen stuff, especially saucepans!
22 January 2026
Great value for 3 knives with covers…
Great value for 3 knives with covers and a years guarantee.
21 January 2026
Reply from ProCook - Street
We're happy to hear that you find our knife set a great value, especially with the covers and year's guarantee. Thanks for your positive feedback!
Helpful knowledgeable assistant.
Helpful knowledgeable assistant.
Clean interesting store
20 January 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy our assistant was helpful and knowledgeable and you liked our store.
Very helpful
The staff at Clark’s village in Street were very keen to help me purchase their saucepans and helped me select what was needed. The gave me 15% off so basically got one free.
21 January 2026
Reply from ProCook - Street
We're happy to hear that the staff were helpful in your saucepan selection and that you were able to benefit from a discount. Thank you for your positive feedback.
Easy to clean
The product is how I expected it to be. The handle is heat proof, and safe to use.
15 January 2026
One pan of a set was found to be…
One pan of a set was found to be damaged on the inside. This must have happened in the factory as packaging had no damage, bad quality control. 50mile round trip to return plus parking, no compensation just swapped the pan. As a first time customer I’m not impressed.
17 January 2026
Reply from ProCook - Street
We regret that you received a damaged pan and apologize for the inconvenience of the return. We appreciate your feedback and will address this quality control issue.
Reply from ProCook - Street
We appreciate your continued support and are so glad that you are happy with the product and price! Thanks for your feedback.
Staff very helpful
Staff very helpful. Shop looks great clean and very tidy, just a lovely shop to go in for all your home needs
13 January 2026
First class display of kitchenware
First class display of what we were looking for. Excellent service by the male staff.
15 January 2026
Reply from ProCook - Street
We're glad you found what you were looking for and that our staff provided excellent service. Thank you for your positive feedback; we appreciate it.
Great servicr
Was very happy with the service as they price matched with my internet and they were very helpful and my order I ordered by phone was ready and waiting when I got there to pick it up . Great Service
14 January 2026
Reply from ProCook - Street
We're happy to hear that you were very satisfied with our helpful service and price matching. We appreciate you letting us know that your phone order was ready for pickup. Thanks for your feedback!
Reply from ProCook - Street
We appreciate your positive feedback! We're so glad you enjoyed our lovely products and great service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.