We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We fell upon the store nor realising there was one in Swindon. Lots of selection, and space to browse all on display. Excellent customer service that was greatly appreciated.
Went into Procook at Swindon designer outlet today and decided to look at some knives for my mum and stepdad whose original set was like something from the 70's and blunter than a butter knife. A real... See more
Company replied
Very good quality and value for money. Good size stock pot. Would have loved if this size was made in tri-ply. The Frying pan is amazing too. Even heat distribution and food does not stick to the pan... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.9
Excellent
610 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are friendly
Staff are friendly. Lots of items to choose from. Price is affordable and with plenty on sale.
5 October 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly, selection vast, and prices affordable.
The staff were great and i will go back…
The staff were great and i will go back there after buying 8 pans
2 October 2025
Reply from ProCook - Swindon
We're so glad the staff were great, and we appreciate you purchasing eight pans! We look forward to your return visit; thank you!
Quick pick by assistant on the right…
Quick pick by assistant on the right product. Product looks and feels of good quality.
1 October 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant helped you pick the right product and that you like its quality.
Very helpful friendly staff
Very helpful friendly staff! They had great knowledge of the knives we were looking at!
Definately recommend a visit!
25 September 2025
Reply from ProCook - Swindon
We're so happy to hear that our staff was friendly and helpful and had great knowledge of the knives you were looking at! We appreciate your recommendation!
Went into Procook at Swindon designer…
Went into Procook at Swindon designer outlet today and decided to look at some knives for my mum and stepdad whose original set was like something from the 70's and blunter than a butter knife. A really helpful young lady whose name I believe was Glendria, helped me to decide by letting my try out different knives and I finally settled on a set she suggested which was close to what my parents had but MUCH sharper and a nice set with a traditional wooden block. I just wanted to thank Gelndria for her patience and help. Will definitely shop there again.
30 September 2025
Unprompted review
Reply from ProCook - Swindon
We're glad you enjoyed your experience at our Swindon store. It's great to know our team member was so helpful in finding the perfect knife set. We appreciate you taking the time to share your positive feedback and hope to see you again soon.
Reply from ProCook - Swindon
We appreciate you letting us know about the nice service and helpful advice you received; it means a lot to our team.
quick no mucking about and straight…
quick no mucking about and straight forward service
many thanks.
24 September 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We are so happy to hear you received quick and straightforward service.
I needed an extra small saucepan the…
I needed an extra small saucepan the same as the one I have, went into the pro cook shop ,the staff showed me the exact pan I needed, perfec
25 September 2025
Reply from ProCook - Swindon
We're happy to hear that our staff could assist you in finding the exact saucepan you needed. Thank you for sharing your positive experience with us!
Excellent customer service
25 September 2025
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Problem with a frying pan
I took a frying pan into the shop because the surface was peeling. The manger and a colleague could not have been more helpful. The item was replaced without any hassle.
25 September 2025
Reply from ProCook - Swindon
We're happy to hear that the team was helpful when replacing your frying pan. We appreciate you taking the time to share your positive experience with us!
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with your USB grinder. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Server was very helpful
Server was very helpful. He listened and then shared his knowledge.
Finally he help me to my car.
Thank you for great service.
23 September 2025
Reply from ProCook - Swindon
We're so pleased to hear that our team member was helpful and shared their knowledge with you. We appreciate you mentioning the assistance you received to your car. Thank you for your feedback!
Reply from ProCook - Swindon
We appreciate you letting us know our staff was helpful and our service was great for you. Thank you for your positive feedback!
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our well-stocked shop and helpful staff.
Reply from ProCook - Swindon
We appreciate you letting us know that our staff provided great service. Thank you for your positive feedback; we are so happy!
Great service great product
Great service great product, the staff in the Swindon shop were excellent!
19 September 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our service and products and found our staff excellent.
The workers were nice and helpful
The workers were nice and helpful, products even better and i found a lot of items there which i did not find on other stores in the same building.
18 September 2025
Reply from ProCook - Swindon
We're so happy to hear that you found our workers nice and helpful, and our products even better! We appreciate you noticing the variety of items we offer.
Reply from ProCook - Swindon
We appreciate you letting us know that our staff was helpful to you. Thank you for your positive feedback; we are so happy!
Very good experience
Good quality products and great service. Very helpful, friendly and informative staff. Shop was also well stocked.
11 September 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products good quality and our staff helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.