We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We fell upon the store nor realising there was one in Swindon. Lots of selection, and space to browse all on display. Excellent customer service that was greatly appreciated.
Went into Procook at Swindon designer outlet today and decided to look at some knives for my mum and stepdad whose original set was like something from the 70's and blunter than a butter knife. A real... See more
Company replied
Very good quality and value for money. Good size stock pot. Would have loved if this size was made in tri-ply. The Frying pan is amazing too. Even heat distribution and food does not stick to the pan... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.9
Excellent
610 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful staff
Lots of choice and lady was so helpful in helping me decide on a knife block present.
8 November 2025
Reply from ProCook - Swindon
We're happy to hear that you found a great selection and received helpful assistance in choosing a knife block. Thank you for your positive feedback!
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Knowledgable and friendly assistants in…
Knowledgable and friendly assistants in the Swindon Shopping Village Outlet store. Bought a set of 3 uncoated stainless steel frying pans. Only cooked in one so far, but am pleased.
5 November 2025
Reply from ProCook - Swindon
We're happy to hear that our assistants in the Swindon Shopping Village Outlet store were helpful and friendly! We appreciate your purchase and hope you continue to enjoy your new frying pan set.
Friendly and helpful staff.
27 October 2025
Reply from ProCook - Swindon
We appreciate you sharing your positive experience with our team; it means a lot to us.
Pleasant and helpful staff
29 October 2025
Reply from ProCook - Swindon
We appreciate your feedback. We are so happy our staff was pleasant and helpful to you, and we thank you for letting us know.
The assistant who served us told us of an offer...
The assistant who served us on the till was really helpful and told us about the offer - if you spend £50 you get £10 off. We hadn't realised there was an offer on, so went and picked up another item - which was a great bonus!
2 November 2025
Reply from ProCook - Swindon
We're happy to hear that the assistant was helpful and that you were able to take advantage of the offer. We appreciate you sharing your positive experience with us!
Reply from ProCook - Swindon
We appreciate your positive feedback. We are so happy to hear that our staff was supportive and served you with a smile.
Staff very pleasant
Staff very pleasant, smart and courteous. Good range of products on display. Nice tidy and clean shop.
28 October 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff pleasant and enjoyed our range of products and tidy shop.
Helpful staff
I was buying a set of pots and pans as I am moving out. The staff were incredibly helpful. They made sure the bags weren’t too heavy and wrapped everything up. This was one of the best shopping experiences I’ve had. The staff helped us get all the stuff to the till.
23 October 2025
Reply from ProCook - Swindon
We're happy to hear that our staff were incredibly helpful during your purchase of pots and pans for your move. It's great they ensured the bags weren’t too heavy and carefully wrapped everything. We appreciate your positive feedback!
Quick attentive service
Quick attentive service . Helpful and knowledgeable of products I bought . Good price as well
27 October 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you experienced quick, attentive service, helpful staff, and good prices.
The staff were very friendly and…
The staff were very friendly and helpful. Apart from the usual lovely and useful kitchenware, the shop has some more unusual items I couldn’t find anywhere else.
25 October 2025
Reply from ProCook - Swindon
We're delighted to hear that you found our staff friendly and helpful. We appreciate that you found lovely and unusual kitchenware items that you couldn't find elsewhere in our shop!
Helpful without being pushy.
Helpful without being pushy.
A very pleasant retail experience.
21 October 2025
Reply from ProCook - Swindon
We're happy to hear that you found our assistance helpful and appreciated the pleasant experience. Thank you for your positive feedback!
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our products.
Reply from ProCook - Swindon
We're glad you found our help and guidance beneficial during your knife purchase. Thanks for your positive feedback; it means a lot to us.
Reply from ProCook - Swindon
We're happy to hear that you find our frother awesome! We appreciate you taking the time to share your positive experience with us.
Reply from ProCook - Swindon
We appreciate you taking the time to leave us a review. We're happy you found what you wanted and were served quickly.
Reply from ProCook - Swindon
We appreciate you sharing your positive experience with our team; it means a lot to us.
Thank you Procook!
Clean store
Well stocked
Friendly helpful and efficient staff
Good value for money products
7 October 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our clean, well-stocked store and helpful staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.