I have visited Procook stores in various locations and always found them well organised and the staff friendly. Of course, the main reason for shopping there is the quality of their stock. Having rec... See more
Location
Switch locationUnit 306-307 Trentham Garden, Trentham Estate, Stone Road, ST4 8JG Trentham, Stoke-on-Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited our nearest outlet at Trentham as always great staff very friendly and helpful great to browse around without any pressure. Made our purchases and as usual delighted with them. Highly recommen... See more
We decided to update some of our kitchen ware, and chose items from your shop in Trentham. The two assistants were very helpful and polite, really good service without being too intrusive
We always have a walk around your shop when we’re in trentham and this time we found something of interest, the staff were well informed and helpful. The products are good quality and reasonable pri... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 306-307 Trentham Garden, Trentham Estate, Stone Road, ST4 8JG, Trentham, Stoke-on-Trent, United Kingdom
4.8
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Trentham
We appreciate you letting us know about our good products and pleasant staff; it means a lot to our team.
Reply from ProCook - Trentham
We appreciate you sharing that our service was helpful and friendly, and that our product explanations were good!
Sinnad at Tretham shop was SO helpful
Sinnad at Tretham shop was SO helpful. Absolutely brilliant
25 April 2026
Reply from ProCook - Trentham
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear about the brilliant help you received.
All was very good
20 April 2026
Reply from ProCook - Trentham
We appreciate your feedback and are glad you enjoyed your experience with us. Thank you for your time.
Member of staff wasn't rushing into…
Member of staff wasn't rushing into helping me let me look first then helped really helpful and didn't push any sort of sale but his knowledge of knifes was really good cannot thank enough
19 April 2026
Reply from ProCook - Trentham
We're glad you appreciated the assistance and knowledge shared while you were browsing. Thank you for your positive feedback; we value your recognition of our team's approach to customer service.
non existent customer service
Customer service non existent but the products are good. 3 people behind till and not one acknowledged me as the only person in the queue and made me wait several minutes. so can't rate the service as it was non-existent. only bonus was there was an offer on for reduced price.
5 April 2026
Reply from ProCook - Trentham
We appreciate your feedback and are sorry you experienced this. We'll address the lack of acknowledgment at the till with our team to improve our customer service.
Reply from ProCook - Trentham
We appreciate you letting us know that our staff was friendly, there was lots of choice, and that our store was lovely!
The staff were so friendly and nothing…
The staff were so friendly and nothing was to much trouble for them. I was there to buy a Nikari knife and they gave me more than one option in my price range. They let me choose and browse at leisure but gave me great advice i cho the pro cook knife with a 25 year guarantee. I love my knife and will be buying more in the same range. I am still using my college knives that are well passed there best after 32 years. I will be visiting the Trentham store again very soon. Well done to all the staff who made my visit so enjoyable.
17 April 2026
Reply from ProCook - Trentham
We're happy to hear that you found our staff friendly and helpful during your visit to the Trentham store. We appreciate your positive feedback regarding the team member's assistance with your knife selection. We're glad you love your new knife and that you had an enjoyable experience. We look forward to your return.
Great products and excellent customer service in store
Staff in the trentham store helpful and knowledgeable.
19 April 2026
Wanted a butter curler but didn't have…
Wanted a butter curler but didn't have one. The assistant didn't even know what it was. Love my santoku knife that I purchased and flan dishes
18 April 2026
Excellent customer service
Excellent customer service! The lady working on Saturday 18th April was so helpful and very friendly. I am so pleased with my purchase. Thank you.
18 April 2026
Great staff really helpful
Great staff really helpful, purchased exactly what I needed, good quality products
13 April 2026
Good selection
Good selection, well organised shop. We knew what we wanted and were able to buy the items quickly. We would have given a 5* review if the assistant had agreed to hold are 2 purchases behind the counter whilst we did some more shopping. This was the first shop we went to and we needed a drink and a look around. Our question was answered by sorry but we have a delivery today.
16 April 2026
First time buying from ProCook and I am…
First time buying from ProCook and I am impressed by the high quality of the items purchased which have performed well and were very competitively priced. I will be back!
7 April 2026
Would recommend
Pleasant, friendly and professional assistant.
Good morning ware at Good prices.
Would recommend
13 April 2026
Reply from ProCook - Trentham
We appreciate your positive feedback. We are so happy to hear that you find our product great and enjoy the service at our store.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.