Ordered online and in store. Products came quickly and safely online excellent quality I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived... See more
Company replied
Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been to the ProCook shop in Stratford, East London. The shop is very nice, with a good range of products. The staff were extremely helpful and fetched from storage some articles which were not in... See more
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... See more
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were cheerful and helpful!
25 April 2026
Reply from ProCook - Westfield Stratford
We appreciate you letting us know our staff was cheerful and helpful; it means a lot to our team.
Reply from ProCook - Westfield Stratford
We appreciate your positive feedback regarding our staff, product, and service; we are so happy you are pleased with everything!
Helpful staff Good stock of items
20 April 2026
Reply from ProCook - Westfield Stratford
We appreciate you letting us know our staff was helpful, and we had a good stock of items; it means a lot to our team.
Had what i neededstaff helpful
19 April 2026
Reply from ProCook - Westfield Stratford
We're happy to hear that our staff was helpful and that you found what you needed. Thank you for your feedback.
Amazing service from the young guy from…
Amazing service from the young guy from entering the store to leaving the store and so easy to navigate thru store .
22 April 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received amazing service and found our store easy to navigate.
Would highly recommend Procook
I've ordered a few times from Procook. The choice of items is good. It's always been bakeware I've ordered and always been pleased with the quality. I've never had to contact customer services because I've never had cause to. Their website is easy to navigate and the process of ordering is easy. Would highly recommend 👌
13 April 2026
Reply from ProCook - Westfield Stratford
We appreciate you sharing that our staff was friendly and that our store at Stratford was nice!
The service was impeccable
The service was impeccable, but the price of the product was wrong, when to pay it shows a much expensive price that caused a big confusion, might be because the product was placed in a different shelf.
17 April 2026
Reply from ProCook - Westfield Stratford
We appreciate your feedback and are sorry to hear about the pricing confusion. We'll look into why the price was incorrect and ensure this doesn't happen again.
The best,
The best,
I bought a kitchen robot from ProCook Westfield and I’m very happy with it. It kneads dough really well, is easy to use, and stays stable during operation. Perfect for homemade bread and pizza. Friendly staff and a pleasant in-store experience.
10 April 2026
Reply from ProCook - Westfield Stratford
We're happy to hear you're very pleased with your kitchen robot from ProCook Westfield! It's great to know it kneads dough well, is easy to use, and stays stable. We appreciate your positive feedback regarding our friendly staff and pleasant in-store experience.
Reply from ProCook - Westfield Stratford
We appreciate you letting us know our assistants were friendly and helpful; it means a lot to our team that you had a positive experience.
Stratford ProCook shop is nice and…
Stratford ProCook shop is nice and lovely. Everything you need is there, really happy with my purchases here
18 April 2026
Excellent customer service
I had a really good customer service on Wednesday at around 9:00 in Westfield Stratford.
15 April 2026
Excellent customer service, great selection of items
The wonderful (scarved) lady who helped us find our new set of kitchen knives was very professional, very knowledgeable of the products being sold in the store and very helpful.
6 April 2026
Never been in pro cook shop but glad i…
Never been in pro cook shop but glad i did got a can opener and its perfect
9 April 2026
Very helpful telling me all about the…
Very helpful telling me all about the products at the till and what I could buy fir £10 also the bargain box I liked to.
9 April 2026
The assistant was polite
9 April 2026
Gave me time to look at selection
Gave me time to look at selection, answered my questions on items, provided advice and recommended what would suit me best
8 April 2026
Reply from ProCook - Westfield Stratford
We're happy to hear that you had a great experience! We appreciate you taking the time to share your feedback and are glad we could assist you effectively.
Reply from ProCook - Westfield Stratford
We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.
The shop is easy to navigate
The shop is easy to navigate. It was easy to find my peeler but it was priced too high in my opinion.
4 April 2026
Reply from ProCook - Westfield Stratford
We're glad you found the shop easy to navigate and locate the peeler. We appreciate your feedback regarding the pricing, and we'll certainly consider it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.