We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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See what reviewers are saying
Lovely staff at the York store. Very helpful and they pointed out a promotion which I hadn't noticed, despite it being in front of me! It encouraged me to spend more but with the extra discount I was... See more
I always enjoy browsing round the Ashford store. It is set up very well. The staff are always very helpful. The only slight negative I found this time was that it has become quite expensive. I n... See more
Visited the store at the Designer Outlet at York. We were looking for a new set of induction pans and a set of kitchen knives. Melissa in the store was amazing. She was so passionate about the product... See more
Company replied
Company details
- #27 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience
As always the service and help was outstanding. The choice good and we were able to get what we wanted
28 June 2026
Great and knowledgeable advice from the…
Great and knowledgeable advice from the sales attendant.
23 June 2026
We were looking to replace our frying…
We were looking to replace our frying pans and the assistant was very helpful in explaining the differences and qualities between the various styles available
24 June 2026
Nice choice
22 June 2026
Your kind girl was very very helpful…
Your kind girl was very very helpful and kind and very refreshing I left with a smile thank you xx
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
Excellent customer service, staff highly knowledgeable about their products. Clean, well organised, inviting store.
22 June 2026
Reply from ProCook - York
We're so pleased you experienced excellent customer service and found our team knowledgeable. We appreciate your kind words about our clean, inviting store!
They were proactive and let me know…
They were proactive and let me know about an offer so worked out cheaper for me. Were also really friendly and nice.
21 June 2026
Reply from ProCook - York
We're so glad we could proactively offer you a great deal and that our team was friendly and helpful! Thank you.
Excellent staff approach and knowledge…
Excellent staff approach and knowledge - Felt really comfortable and ease throughout the whole process.
19 June 2026
Reply from ProCook - York
We're so glad our team's approach and knowledge made you feel comfortable and at ease. Thank you for your kind words!
Reply from ProCook - York
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Reply from ProCook - York
We appreciate your positive feedback.
Reply from ProCook - York
We are glad our assistants were helpful and courteous. We appreciate your feedback!
Assistant was very helpful and guidance…
Assistant was very helpful and guidance on purchase
17 June 2026
Reply from ProCook - York
We're so glad our assistant was helpful with your purchase. We appreciate your feedback!
Excellent sales assistant
Wednesday the 17th June. Excellent sales assistant, she's an asset to the company.
17 June 2026
Reply from ProCook - York
We are so glad to hear you had an excellent experience with our sales assistant. We truly appreciate your kind words!
Reply from ProCook - York
We're glad our team helped you find what you needed.
Lovely staff at the York store
Lovely staff at the York store. Very helpful and they pointed out a promotion which I hadn't noticed, despite it being in front of me! It encouraged me to spend more but with the extra discount I was very happy.
16 June 2026
A beautifully clean shop stocked with…
A beautifully clean shop stocked with virtually everything to do with food and drink. The staff are friendly and very helpful
11 June 2026
Reply from ProCook - York
We're so pleased you found our shop beautifully clean and well-stocked with food and drink. We appreciate your kind words about our friendly and helpful staff!
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